Teleperformance - Team Leader - Inside Sales - BPO Domain

2 weeks ago

Gurgaon, Haryana, India Teleperformance Global Services Pvt Ltd Full time

About the Role:

We are looking for a driven and experienced Team Leader Inside Sales to manage and guide our high-performing inside sales team. The ideal candidate will come with a strong background in the BPO industry and a proven ability to lead sales teams to success through coaching, strategy, and performance management.

Key Responsibilities:

- Lead, mentor, and motivate a team of Inside Sales Executives to consistently achieve individual and team targets.

- Oversee the day-to-day operations of the inside sales team, ensuring productivity and efficiency.

- Set clear KPIs and monitor performance metrics to drive continuous improvement.

- Conduct regular coaching sessions, feedback meetings, and performance reviews.

- Develop, implement, and refine sales strategies to maximize conversion and revenue.

- Prepare detailed sales reports and forecasts; share actionable insights with senior management.

- Collaborate across departments to ensure a seamless customer experience and effective sales processes.

Required Skills & Qualifications:

- Minimum 2 year of experience in a Team Lead role within the BPO industry is mandatory.

- Proven experience in managing and motivating inside sales teams.

- Excellent communication, interpersonal, and leadership skills.

- Strong analytical and problem-solving abilities.

- Ability to thrive in a fast-paced, target-driven environment.

- Bachelors degree in any relevant field.

- Immediate joiners will be given preference.

What We Offer:

- Fixed day shifts

- 5-day work week with 2 weekly offs

- Dynamic and supportive work culture

- Growth opportunities and performance-based incentives

(ref:iimjobs.com)

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