Process Excellence Specialist Lead

1 week ago

Bengaluru, India r3 Consultant Full time
Position Summary:

We are seeking a seasoned Process Excellence Specialist Lead responsible for driving operational excellence, continuous improvement, and process innovation within a shared services environment. This role is instrumental in fostering a culture of collaboration, data-driven decision-making, and efficiency across business functions.

The ideal candidate should have a strong background in Lean Six Sigma methodologies, be passionate about improving business processes, and possess the ability to lead cross-functional initiatives. Experience in service-oriented industries or insurance domains is advantageous.

Key Responsibilities:

  1. Champion a Continuous Improvement (CI) Culture

    • Lead Kaizen, process standardization, Lean Six Sigma training, and project implementation.

  2. Data Analysis & Reporting

    • Collect data, prepare analytical reports, and support data-driven improvement decisions.

  3. Change Management

    • Serve as a change agent; identify inefficiencies and collaborate with delivery teams to eliminate waste and variation.

  4. Performance Metrics Oversight

    • Monitor Balanced Scorecards, KPIs, and service level metrics; recommend corrective actions where necessary.

  5. Training & Development

    • Design and deliver training modules to improve business process proficiency and excellence.

  6. Coaching & Mentorship

    • Guide team leaders and process owners on using Lean tools and methods for future-state implementation.

  7. Lead Strategic Initiatives

    • Execute PEX projects using DMAIC/Lean to drive measurable improvements.

  8. Project Impact Evaluation

    • Ensure proper change management and benefit realization across operational sites.

  9. Cross-Functional Collaboration

    • Work closely with internal and external stakeholders to support shared goals and improvement plans.

Required Qualifications:

  • Bachelor’s degree (any stream); Postgraduate preferred

  • Lean Six Sigma Certification – Green Belt or Black Belt (Mandatory)

  • Additional certifications in Project Management (PMP/Prince2) are a plus

  • 8+ years of total industry experience with at least 3 years in process excellence roles

  • Experience with DMAIC/DMADV, internal controls, finance operations, and data visualization

  • Prior exposure to service delivery/insurance domain is a strong advantage

Key Skills:

  • Excellent communication, analytical, and problem-solving skills

  • Hands-on experience with tools like Excel (Advanced), PowerPoint, Visio, Minitab, Power BI

  • Strong proficiency in 5S, TPM, and Lean Six Sigma methodology

  • Ability to lead transformation projects and engage cross-functional teams

  • Comfortable working in a dynamic hybrid environment and flexible shifts

Other Notes:

  • This role is designed for professionals with leadership potential in a support function or CoE environment.

  • Flexibility to travel (if required)

  • The description is not exhaustive; additional responsibilities may be assigned as required.

  • Process Excellence Lead

    3 weeks ago

    Bengaluru, India Bill Gosling Full time

    We are looking for a Process Excellence Lead who will be responsible for leading and managing process improvement projects across the support org. The person in this role will work with business units to identify opportunities for improvement, implement process changes, and track and report on results.The ideal candidate will have experience leading process...

  • Process Excellence Lead

    2 weeks ago

    Bengaluru, Karnataka, India Bill Gosling Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    We are looking for a Process Excellence Lead who will be responsible for leading and managing process improvement projects across the support org. The person in this role will work with business units to identify opportunities for improvement, implement process changes, and track and report on results.The ideal candidate will have experience leading process...

  • Process Excellence Lead

    2 weeks ago

    Bengaluru, Karnataka, India Gallagher Service Center (GSC) Full time ₹ 1,04,000 - ₹ 1,30,878 per year

    We are seeking a dynamic and results-driven Process Excellence Manager to lead strategic initiatives that drive operational efficiency, quality improvement, and customer satisfaction. The ideal candidate will bring deep expertise in process optimization, a strong foundation in Six Sigma methodologies, and a proven track record in the insurance sector.Key...

  • Process Excellence Specialist

    3 weeks ago

    Bengaluru, India Haleon Full time

    Hello. We're Haleon. A new world-leading consumer health company. Shaped by all who join us. Together, we're improving everyday health for billions of people. By growing and innovating our global portfolio of category-leading brands – including Sensodyne, Panadol, Advil, Voltaren, Theraflu, Otrivin, and Centrum – through a unique combination of deep...

  • Process Excellence Specialist

    5 days ago

    Bengaluru, Karnataka, India Haleon Full time ₹ 20,00,000 - ₹ 25,00,000 per year

    Hello. We're Haleon. A new world-leading consumer health company. Shaped by all who join us. Together, we're improving everyday health for billions of people. By growing and innovating our global portfolio of category-leading brands – including Sensodyne, Panadol, Advil, Voltaren, Theraflu, Otrivin, and Centrum – through a unique combination of deep...

  • Process Excellence Specialist

    5 days ago

    Bengaluru Campus, India Haleon Full time ₹ 20,00,000 - ₹ 25,00,000 per year

    Hello. We're Haleon. A new world-leading consumer health company. Shaped by all who join us. Together, we're improving everyday health for billions of people. By growing and innovating our global portfolio of category-leading brands – including Sensodyne, Panadol, Advil, Voltaren, Theraflu, Otrivin, and Centrum – through a unique combination of deep...

  • Quality & Process Excellence- Lead

    3 weeks ago

    Bengaluru, India ALLEN Career Institute Full time

    About the Role We are seeking a detail-oriented professional to ensure the consistency, compliance, and continuous improvement of the counseling process. This role focuses on ensuring script adherence, process audits, and QA scorecards, while driving process standardization across counseling workflows. You will not manage CRM tools or analytics directly, but...

  • Quality & Process Excellence- Lead

    2 weeks ago

    Bengaluru, Karnataka, India ALLEN Career Institute Full time ₹ 20,00,000 - ₹ 25,00,000 per year

    About the RoleWe are seeking a detail-oriented professional to ensure the consistency, compliance, and continuous improvement of the counseling process. This role focuses on ensuring script adherence, process audits, and QA scorecards, while driving process standardization across counseling workflows. You will not manage CRM tools or analytics directly, but...

  • Process Excellence Specialist

    1 week ago

    Bengaluru, India Bill Gosling Outsourcing Full time

    Join a Team That’s Passionate About Making Lives Better! At Bill Gosling Outsourcing, we believe that success starts with an amazing team. We are a global leader in outsourcing solutions, we focus on making lives better, one connection at a time. We provide tailored solutions to businesses around the globe, specializing in customer care, sales, and...

  • Junior Process Associate

    2 weeks ago

    Bengaluru, Karnataka, India Creative People Specialist Full time

    A leading professional services and outsourcing firm that helps Fortune 2000 organizations improve service levels and reduce costs within their back-office operations through the implementation and delivery of shared services solutions. We also provide Carve-out outsourcing services for financial and IT functions. We advise and provide outsourced services to...