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Technical Support Engineer

3 months ago

Pune, India Zensar Technologies Full time

O365 SME

8-10 Years

Pune, Maharashtra


What's this role about?

We are hiring a highly experience & talented O365 professional to join our team. If you’re excited to be part of a winning team, Zensar is a great place to grow your career. You’ll be glad you make the right choice to join us.


Here's how you'll contribute:


  • Must be highly experience in managing & troubleshooting Microsoft O365 suite & collaboration services (Outlook, SharePoint, OneDrive, MS Teams, Exchange, etc.)
  • Continuously monitor and report Office 365 utilization and security.
  • Provide technical support to the MS Teams Voice environment
  • Possess a strong ability to understand the customer infrastructure landscape, identify opportunities, and overcome any technical obstacles to meet or exceed customer needs.
  • SME skills in accessing & designing O365 environment solutions for continuous service improvements would be preferred. The positions require the ability to design, develop & implement solutions to modernize the customer environment
  • Provide support, troubleshoot and resolve reactive incidents redirected from service desk team.
  • Develop and update internal documentation and configuration items
  • Act as subject matter expert on O365 support and being accountable for the outcome of project.
  • Implement approved technology changes following Microsoft standards and best practices.
  • Assist in training or create end-users Training documents
  • Knowledge of Office365 Security and Compliance Centre
  • Troubleshoot various Office 365 issues including connectivity and mobility issues from the end user perspective
  • Experience with email system (e.g. on premise and cloud) administration services (e.g., mailbox administration, add/move/delete, mailbox permissions, creation of distribution lists and owners, manage address list, creating storage groups, backup/restore), including wireless device components
  • Public folder administration services (e.g., creation/deletion of folders, folder owner permissions and ownership assignment, and folder replication management)
  • Able to Install, test, provide technical support, database administration and security administration for electronic mail & SharePoint farm environment – On-Prem & Cloud
  • Provide end to end messaging technical assistance and subject matter expertise support as required and escalate to Level 4 manufacture as required to resolve issues as needed in a timely manner
  • Able to Provide configuration support for messaging connectors (e.g., SMTP) to the Internet and other electronic mail systems
  • Experience in providing messaging backup and recovery and archiving to meet requirements (e.g., Enterprise Compute, regulatory, compliance requirements)
  • Experience with Perform mailbox provisioning (e.g., retention, size, archival)
  • Experience in management of on-premise infrastructure & assessing the system to modernize & migrate the existing environment to SharePoint online
  • Develop technical artifacts, automation templates, and other customer facing tools that help accelerate adoption of O365 services
  • Ability to work independently as well as ability to collaborate across teams in support of complex global engagements. Ability to collaborate with peers and across teams
  • Act as liaison with other IT support team members to resolve issues in a timely manner and ensure proper documentation, notification, escalation tracking and follow-ups of all incidents and requests
  • Amenable to a flexible work schedule, as the need arises


Must Have’s:


  • Education: Bachelor’s degree in equivalent industry experience
  • Successfully implemented/supported Office 365 and supporting identity technologies.
  • Expertise in the Office 365 platform and all O365 technologies – Email, SharePoint, OneDrive, MS Teams Voice
  • Understanding of Identity Management Solutions aligned to Office 365 including Azure AD, Azure AD Connect and AD FS
  • Extensive experience in O365 suite of services management and transformation project (management, assessments, migrations, consolidations projects, etc.)
  • Focused on continuous service improvements of customer’s O365 landscape
  • Experience with using IT service management tools (e.g.; Summitt AI)
  • Excellent communication, organization and writing skills are required
  • Microsoft 365 Identity and services, Microsoft 365 Mobility & security certifications
  • Knowledge of Windows Server, MS Exchange and Office 365 solutions



Good to Have:

  • Microsoft 365 Certified: Enterprise Administrator Expert
  • ITIL knowledge of V3
  • Experience in designing and implementing automation scripts


Advantage Zensar

At Zensar, we’re ‘experience-led everything.’ We are dedicated to conceptualizing, designing, engineering, marketing, and managing digital solutions and experiences for over 145 leading enterprises. Through our 3Es — experience, engineering, and engagement — we leverage the power of technology, creativity, and insight to drive impactful results. As part of the $4.4 billion RPG Group, we are headquartered in Pune, India, with a global presence of over 10,000 employees across 30+ locations, including Milpitas, Seattle, Princeton, Cape Town, London, Singapore, and Mexico City.


At Zensar, we are committed to fostering an inclusive and diverse workplace. As an Equal Employment Opportunity (EEO) and Affirmative Action Employer, we ensure fair consideration for all qualified applicants, regardless of race, creed, color, ancestry, religion, sex, national origin, citizenship status, age, sexual orientation, gender identity, disability, marital status, family medical leave status, and protected veterans’ status.


We celebrate individuality and cultivate an environment where everyone can thrive. For us, the well-being and development of our people come first, placing them and our customers at the heart of everything we do.


If you are interested , please share updated resume on and subject line - Engineer (Technical Support)