Technical Support Engineer

1 month ago


Pune, India Ansys Full time

 Requisition #:  15266 

Our Mission: Powering Innovation That Drives Human Advancement   

When visionary companies need to know how their world-changing ideas will perform, they close the gap between design and reality with Ansys simulation. For more than 50 years, Ansys software has enabled innovators across industries to push boundaries by using the predictive power of simulation. From sustainable transportation to advanced semiconductors, from satellite systems to life-saving medical devices, the next great leaps in human advancement will be powered by Ansys. 

Innovate With Ansys, Power Your Career.

Summary / Role Purpose

The Technical Support Engineer is responsible for helping customers and ANSYS channel partners solve complex engineering problems using ANSYS software products. The Technical Support Engineer position involves working closely with ANSYS customers and internal teams in a consultative and supportive technical role. The ability to research problems and find solutions to wide variety of problems is paramount. Position is a key member of a positive, dynamic team of engineers committed to solving complex customer issues.

Key Duties and Responsibilities

Interact with customers to help diagnose issues, as well as research and find solutions to a wide variety of increasingly complex problems, in order to improve customers’ productivity and satisfaction with ANSYS products Personally, own the customer support experience, practice positive messaging, always be courteous and tactful in all interactions Contribute individually and as part of the technical support team to continually sustain and enhance our support processes and customers’ satisfaction with ANSYS technical support Collaborate with product development to improve ANSYS products and the customers’ experience using these products Participation in internal corporate initiatives to further enhance the solution suites, sales enablement and professional growth

Minimum Education/Certification Requirements and Experience

Bachelor’s degree in Aerospace/Mechanical/Civil Engineering Demonstrated strong analytical and problem-solving skills, and ability to implement numerical models to obtain practical engineering solutions Ability to work independently with minimal supervision, as well as with others in a diverse team environment Demonstrated ability to manage multiple projects and to communicate effectively Demonstrated skills in writing and presenting in fluent English

Preferred Qualifications and Skills

Master’s degree in Aerospace/Mechanical/Civil Engineering or related engineering field preferred Experience with using commercial or in-house FEA software for real world, industry level applications is desirable Customer service aptitude Knowledge of ANSYS Workbench Mechanical or APDL is a plus Available for occasional travel (about 5%)

At Ansys, we know that changing the world takes vision, skill, and each other. We fuel new ideas, build relationships, and help each other realize our greatest potential. We are ONE Ansys. We operate on three key components: the commitments to our stakeholders, the behaviors of how we work together, and the actions of how we deliver results. Together as ONE Ansys, we are powering innovation that drives human advancement. 

Our Commitments: 

Amaze with innovative products and solutions Make our customers incredibly successful Act with integrity Ensure employees thrive and shareholders prosper

Our Values: 

Adaptability: Be open, welcome what's next Courage: Be courageous, move forward passionately Generosity: Be generous, share, listen, serve Authenticity: Be you, make us stronger

Our Actions: 

We commit to audacious goals We work seamlessly as a team We demonstrate mastery We deliver outstanding results

INCLUSION IS AT OUR CORE 
We believe diverse thinking leads to better outcomes. We are committed to creating and nurturing a workplace that fuels this by welcoming people, no matter their background, identity, or experience, to a workplace where they are valued and where diversity, inclusion, equity, and belonging thrive. 

 
WELCOME WHAT’S NEXT IN YOUR CAREER AT ANSYS 

At Ansys, you will find yourself among the sharpest minds and most visionary leaders across the globe. Collectively we strive to change the world with innovative technology and transformational solutions. With a prestigious reputation in working with well-known, world-class companies, standards at Ansys are high — met by those willing to rise to the occasion and meet those challenges head on. Our team is passionate about pushing the limits of world-class simulation technology, empowering our customers to turn their design concepts into successful, innovative products faster and at a lower cost. 

At Ansys, it’s about the learning, the discovery, and the collaboration. It’s about the “what’s next” as much as the “mission accomplished.” And it’s about the melding of disciplined intellect with strategic direction and results that have, can, and do impact real people in real ways. All this is forged within a working environment built on respect, autonomy, and ethics. 

CREATING A PLACE WE’RE PROUD TO BE   
Ansys is an S&P 500 company and a member of the NASDAQ-100. We are proud to have been recognized for the following more recent awards, although our list goes on: Newsweek’s Most Loved Workplace globally and in the , Gold Stevie Award Winner, America’s Most Responsible Companies, Fast Company World Changing Ideas, Great Place to Work Certified (Belgium, China, Greece, France, India, Japan, Korea, Spain, Sweden, Taiwan, and ). 



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