
Nodal Officer
2 days ago
Role Overview:The Nodal Officer serves as the single point of contact between Experian Credit Information Company and the Reserve Bank of India’s Banking Ombudsman. This role is pivotal in ensuring timely, accurate, and high-quality resolution of complaints referred by the Ombudsman, maintaining regulatory compliance, and upholding customer trust.Key Responsibilities:1. Complaint Management & Resolution- Receive, track, and manage complaints forwarded by the RBI Banking Ombudsman. - Investigate each complaint thoroughly in coordination with internal teams. - Ensure timely resolution of complaints within the Turnaround Time (TAT) prescribed by RBI. - Maintain high standards of quality and accuracy in complaint responses.2. Regulatory Liaison- Act as the official representative of Experian in all communications with the RBI Ombudsman. - Furnish required information, documentation, and updates to RBI as per the RBI Ombudsman Scheme. - Coordinate with the Customer Education and Protection Department (CEPD) of RBI when necessary.3. Governance & Compliance- Ensure adherence to RBI’s Ombudsman Scheme for NBFCs and CICs. - Monitor and report on complaint trends, root causes, and resolution effectiveness. - Maintain records of all complaints and resolutions for audit and compliance purposes.4. Stakeholder Coordination- Liaise with internal departments (Legal, Operations, Technology, Customer Service) to gather inputs and resolve complaints. - Escalate unresolved or complex issues to senior management with recommendations.5. Reporting & Documentation- Prepare periodic reports on complaint status, resolution timelines, and quality metrics. - Submit required data to RBI and internal stakeholders. - Ensure all communications are documented and archived securely.6. Process Improvement- Identify gaps in complaint handling processes and recommend improvements. - Contribute to policy updates and training programs to enhance complaint resolution capabilities.Qualifications & Skills:- Education: Graduate/Postgraduate in Law, Business Administration, or related field. - Experience: Minimum 10 years in regulatory compliance, grievance redressal, or financial services. - Skills: - Strong understanding of RBI regulations and Ombudsman Scheme. - Excellent communication and stakeholder management &Analytical thinking and problem-solving.
-
Associate Manager
2 days ago
New Delhi, India CoinSwitch Full timeKnow the Company :PeepalCo is a canopy for brands serving India with tailored wealth-tech products, Making Money Equal for All. Founded by Ashish Singhal, Govind Soni, and Vimal Sagar Tiwari, PeepalCo's products include CoinSwitch and Lemonn. The Group is backed by blue-chip investors including Andreessen Horowitz (a16z), Tiger Global, Peak XV Partners...
-
Nodal Officer
3 weeks ago
Delhi, India Experian Full timeRole Overview: The Nodal Officer serves as the single point of contact between Experian Credit Information Company and the Reserve Bank of India’s Banking Ombudsman. This role is pivotal in ensuring timely, accurate, and high-quality resolution of complaints referred by the Ombudsman, maintaining regulatory compliance, and upholding customer trust. Key...
-
Nodal Officer
2 weeks ago
Delhi, Delhi, India Remitly Full timeJob Description: Remitly is on a mission to transform the lives of immigrants and their families by providing the most trusted financial products and services on the planet. Since 2011, we have been tirelessly delivering on our promises to immigrants sending their hard earned money home. Today, we are incredibly proud to have served millions of customers...
-
Regional Nodal Officer-ho
2 weeks ago
Delhi, India Kotak Mahindra Full timePortfolio Management for escalations received from the Banking Ombudsman Offices to ensure adherence to all norms laid out within the Integrated Ombudsman Scheme 2021 for Rest of North locations including Jammu, Chandigarh, Jaipur, Dehradun, Kanpur, Bhopal - Liaising with Centralized Nodal Desk, Business Heads, Function Heads to drive adherence to guidelines...
-
Liaison Officer
1 week ago
New Delhi, India Progenesis IVF Fertility Center Full timeKey ResponsibilitiesRegulatory Approvals & Licensing- Obtain and renew mandatory licenses and approvals including: - PCPNDT (Pre-Conception and Pre-Natal Diagnostic Techniques) Act approvals - ART Registration (Level 1 & Level 2 Clinics) - Bombay Nursing Home Registration - Fire NOC / Fire Safety clearances - Change of Usage and Municipal Permissions -...
-
Business Development Manager
7 days ago
Delhi, Delhi, India Rising Sun Business Solutions Full time ₹ 9,00,000 - ₹ 12,00,000 per yearRM RPV Delhi - Delhi | AB Sun Life Insurance Co Ltd | Financial Services Job Purpose To derive annuity and pension fund transfer insurance Business from government and PSU's. To ensure all the pre- and post-sales support and services to the clients. Ensure not only achieving the target but also to make sure there is a consistent growth in the business every...
-
Delhi, Delhi, India Kotak Mahindra Full timeManage service and operation for Embassies & diplomat clientele. - Managing the account activation process. Monitoring the rejections and ensuring time resolution of issues - Responding to client inquiries on documentation, account activities, statements and product and/or service information. - Coordinating with support functions, CPC/RPC/Trade/Treasury for...
-
Delhi, India Kotak Mahindra Bank Limited Full timeJob Description - Manage service and operation for Embassies & diplomat clientele. - Managing the account activation process. Monitoring the rejections and ensuring time resolution of issues - Responding to client inquiries on documentation, account activities, statements and product and/or service information. - Coordinating with support functions,...
-
(Only 24h Left) Manager
3 weeks ago
Delhi, India Vois Full timeJob Description Job Purpose To support the DOT, TERM, Nodal teams by act as Interface between Corporate and Circles for issues pertaining to various regulatory & Circle Corporate issues and ensure to update the National Head Corporate & Regulatory Affairs (Ops) on Regulatory Compliance aspects. Key Result Areas/Accountabilities - Act as Interface between...
-
Government collaborations manager
1 week ago
New Delhi, India Sri Sathya Sai Annapoorna Trust Full timeLocation: North India (with travel across Delhi NCR, UP, Haryana, Punjab, Uttarakhand, Madhya Pradesh)Role Objective: To establish, strengthen, and manage partnerships with Government departments, agencies, officials, and CSR/PSUs across North India for effective implementation and scaling of the Sri Sathya Sai Annapoorna Trust’s Morning Nutrition and...