Regional Nodal Officer-ho

1 week ago


Delhi, India Kotak Mahindra Full time

Portfolio Management for escalations received from the Banking Ombudsman Offices to ensure adherence to all norms laid out within the Integrated Ombudsman Scheme 2021 for Rest of North locations including Jammu, Chandigarh, Jaipur, Dehradun, Kanpur, Bhopal
- Liaising with Centralized Nodal Desk, Business Heads, Function Heads to drive adherence to guidelines on TAT and fairness of resolution
- Representing the Bank for all meetings hosted by the Banking Ombudsman from reconciliatory meetings to awareness events and review meetings
- Regulator Relationship Management with all Offices of the Banking Ombudsman and CEPD PAN India through direct engagement Leading projects for improvement in Consumer Experience, Operational Efficiency, Digitization of Customer Journeys
- Leading projects for improvement in Consumer Experience, Operational Efficiency, Digitization of Customer Journeys
- Conducting reviews and awareness sessions for the channels on expectation from the BO office, new norms, guidelines issued, lessons learnt and best practices to establish a culture for zero defect and first time right to drive reduction in service escalations
- 8 - 12 years of work experience in driving a Customer First agenda within Customer Service, Business or Operations in a Retail distribution set up
- Strong domain knowledge of Consumer Banking products, processes and technology
- Strong analytical skills to derive insights from data and create actionables thereof
- Excellent networking skills to build rapport and consultatively engage with Business and Functional Heads, Cross Functional Teams and Regulatory Offices
- Exposure to working directly with Senior Management and Regulators in a high pressure and timeline oriented environment
- Ability to drive change, innovation and impact through active engagement, outreach and project management
- Excellent communication, facilitation and presentation skills including proficiency in MS Office tools (MS Excel and Powerpoint)



  • Delhi, India Vodafone Idea Full time

    Job Req ID: 47409 - Location: Delhi, IN - Function: Other - About: - Vodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership. It is India’s leading telecom service provider. The Company provides pan India Voice and Data services across 2G, 3G and 4G platform. With the large spectrum portfolio to support the growing demand for data...

  • Nodal Officer

    1 week ago


    Delhi, Delhi, India Remitly Full time

    Job Description: Remitly is on a mission to transform the lives of immigrants and their families by providing the most trusted financial products and services on the planet. Since 2011, we have been tirelessly delivering on our promises to immigrants sending their hard earned money home. Today, we are incredibly proud to have served millions of customers...


  • Delhi, Delhi, India Vodafone Idea Full time

    Job Req ID: 44327- Location: New Delhi, IN- Function: Other- About: - Vodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership. It is India’s leading telecom service provider. The Company provides pan India Voice and Data services across 2G, 3G and 4G platform. With the large spectrum portfolio to support the growing demand for data...


  • Delhi, Delhi, India Rotary International Full time

    Job Title**:Regional Membership Officer** Area: Membership Development Reports to**:Manager, Programs and Member Services (Rotary International South Asia Office) and Manager, Regional Membership Development (Rotary International World Headquarters) **Rotary International Overview** **Rotary International South Asia Office Overview** Rotary...


  • Delhi, Delhi, India Kotak Mahindra Bank Limited Full time

    Job DescriptionRegional Portfolio Manager-Business Banking-BRANCH BANKING-Regional SalesJob Role- Financial Parameters- Key Objective is to drive bank's strategy to grow over all CA book , enhance X sell and improve product and service holding ratio- CA NTB Nos. and Value Achievement- CA OTB Value Achievement- No. of branches being OTB positive by the end of...


  • Delhi, India Kotak Mahindra Bank Limited Full time

    Job Description Regional Portfolio Manager-Business Banking-BRANCH BANKING-Regional Sales Job Role - Financial Parameters - Key Objective is to drive bank's strategy to grow over all CA book , enhance X sell and improve product and service holding ratio - CA NTB Nos. and Value Achievement - CA OTB Value Achievement - No. of branches being OTB positive by...

  • Regional Manager

    11 minutes ago


    Delhi, Delhi, India Brand Concepts Limited Full time ₹ 20,00,000 - ₹ 25,00,000 per year

    About UsBrand Concepts Ltdis recognized as a vanguard of style, innovation, and quality within the country's fashion landscape. It specializes in curating exceptional Travel Gear, Handbags and Lifestyle Accessories, and has a strong reputation for delivering excellence.Job DescriptionTheRegional Manager – EBO Operations (North & East India)will oversee...


  • Delhi, Delhi, India Freudenberg Home and Cleaning Solutions Full time

    Working at Freudenberg: "We will wow your world!" This is our promise. As a global technology group, we not only make the world cleaner, healthier and more comfortable, but also offer our 52,000 employees a networked and diverse environment where everyone can thrive individually. Be surprised and experience your own wow moments. Freudenberg Home and...

  • Office Assistant

    6 days ago


    Delhi, Delhi, India Sysmed Exim Pvt. Ltd Full time

    **Salary**: 35k -50k per month **Reporting** - Head of Corporate Affairs at Regional Office Delhi. **Role Description** This is a full-time on-site role for an Executive Office Assistant located in Delhi. The Executive Office Assistant will be responsible for providing administrative assistance which includes: - Manage appointments & meetings with...


  • Delhi, Delhi, India UP Education Full time

    Bring forth your unique ideas in a nurturing and open-minded team - Flexibility to WFH - Ongoing support to your professional development **Who we are**:UP Education is a leading Australasian dual-sector education group, delivering foundation, vocational and higher education to domestic and international students. At UP Education, we are on a mission: to...