Butler Manager
4 weeks ago
- Lead and guide Butler team to provide best service to guest
- Ensure strong leadership practices to actualize an individualized approach to motivation and recognition processes
- Transfer of knowledge and responsibility to other team members to improve the team experience and create a shadow cabinet.
- Manages and supervises tasks of the department to ensure guests receive prompt cordial attention and personal recognition
- Ensures guests receive the experience as detailed in SOPs quality standards and aims to achieve the scores and goals set by management
- Implements departmental strategies and action plans in accordance with the hotels strategic and sales plans
- Accountable to drive and create action plans of Butlers performance in audits and KPIs
- Conducts comprehensive monthly departmental meetings to include a review of procedures and events
- Plans operational procedures and organizes recruitment
- Plans the budget and the yearly revenue target
- Conducts statistical performance and forecast reports
- Practices upselling of the hotel products and facilities.
- Proactively handles any arising guest issues coordinates and manages communication between guests and staff and follows up to ensure complete service recovery
- Directs work assignments of all staff under direct supervision and coordinates other operating departments of matters related to Butler operations.
- Schedules weekly department shift according to occupancy VIPs training plans. Organizes leaves of absence and follow up on forms.
- Works on improvements on the quality of product and services
- Provides regular feedback for all staff under direct supervision and ensures they receive recognition based on performance evaluations.
- Analyzes guest feedback and provide strategic direction to continuously improve overall rating
Qualifications :
- University Degree
- At least 5 years of experience in a managerial role.
- Extensive knowledge of Butler Program
Remote Work :
No
Employment Type :
Fulltime
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