Workday HCM Test Manager

4 weeks ago

Tirupati, Andhra Pradesh, India Hexaware Technologies Full time

About the Role:

Participate in advisory, planning, and implementation of additional (Workday) HCM modules by documenting requirements, mapping processes, and implementing best-practice configuration.

Responsibilities:

  • Manage client relationships and resolves client support requests varying from operational support issue resolution, phase x implementations and enhancement projects, release planning, to strategic road mapping services.
  • Lead sessions with clients and team members to analyze and scope complex business requirements.
  • Prioritize and delegate requests and tasks by level of urgency, scope, complexity, and team availability.
  • Provide guidance to and collaborate with team members to research and resolve complex client requests.
  • Provide (Workday) best practices and ensure high quality deliverables.
  • Communicate effectively with clients to convey project updates, configuration recommendations, and (Workday) best practices.
  • Prioritize client's interest and proactively listen to ensure that work exceeds their expectations.
  • Actively foster internal relationships, share knowledge, and mentor other consultants, and contribute as a leader to grow our practice.
  • Take initiative to perform or delegate other related duties as needs are discovered, including internal projects.

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