Customer Success Specialist- Product Demo

3 weeks ago

Mohali, Punjab, India Roundglass Living Full time

About the role:

As an Associate, Implementation will function as part of the Living B2B Implementation Services team to ensure onboarding and engagement of corporate clients on Living. The role holder will coordinate with internal stakeholder teams like Sales, Support, Product and Marketing and Wellbeing Centre experts to onboard new clients on Living as per established SOPs by team leadership and work towards achieving key metrics like B2B user adoption rate, user activity rate etc. Long-term client engagement and contract renewal would depend largely on the outcomes achieved by the Associate, Implementation.

What you'll do:


• Work closely with Lead Delivery Manager in new client onboarding plans


• Plan and implement launch calendar, launch communication kit, Living demo for users for maximum impact during onboarding


• Plan and implement monthly wellness theme-based engagement plans to achieve continuous rise in adoption rates and user activity


• Plan and connect with client SPOCs on a timely manner to review progress and gather feedback


• Provide reporting to both client and internal stakeholders at regular intervals like monthly reports, client MIS for team etc.

Who we're looking for:


• Experience of at least 2-5 years in handling client engagement, client services roles


• Good exposure to planning and implementing client outcome


• Ability to handle requests from multiple clients at any given time


• Strong understanding and adherence of established processes


• Ability to practice and propagate wellness solutions available on Living and other Roundglass domains


• It will be US shift, candidate must have experience in handling US clients.


• Strong interpersonal and communication skills both written and verbal

Why Roundglass:

Roundglass was built on the vision that wellbeing should be at the very center of our life journey. We are not only reimagining how the world experiences wellbeing, but how companies (like our own) support the wellbeing of their people. We're a group of talented, socially-conscious, gritty, innovators using technology and human energy to create a vibrant wellness ecosystem. Together, we've built an amazing community and we are always looking for people who share our passion.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. RoundGlass will provide reasonable accommodation to individuals with disabilities who need assistance applying for a job.

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