Operations Team Lead
1 month ago
Designation:
Team Leader for Data Processing team
Experience:
Team leading or handling experience of minimum 2 years
Location:
Vasai (with Pickup and Drop facility)
CTC:
up to 4 LPA
Responsibilities:
- Assist the Team leader in planning, organizing, & directing the team.
- Assist in implementing program initiatives aligned with organizational objectives
- Determine priorities of tasks and actions and schedule measures accordingly.
- Assist in monitoring team members' participation to evaluate if the training they've received is being put to good use, and if any extra training is required.
- Assist in monitoring and managing the workflow within the team, ensuring that tasks are allocated appropriately, and deadlines are met.
- Assist in resolving issues and conflicts within the team, escalating more significant problems to the team leader or manager when necessary.
- Assist in preparing and maintaining the reports on team performance, productivity, and key performance indicators (KPIs).
- Ensure that the team's work meets quality standards and that processes are followed correctly.
- Will be responsible for ensuring a high level of client satisfaction.
- Facilitate communication between team members and leaders, ensuring that important information is conveyed effectively.
- Assist in maintaining organizational standards of satisfaction, quality, and performance
- Oversee multiple project teams, ensuring program goals are met and settling grievances that may arise in the course of work.
- Working cross-functionally to find opportunities to collaborate on process improvement and local business objectives.
- Works on issues where analysis of situation or data requires a review of relevant factors; exercises judgment within defined procedures and policies to figure out appropriate action
- Superior communication skills (presentation, written, and verbal) and ability to interact effectively with all levels of professional staff.
Requirement:
- Graduate with Relevant Experience
- MS Office – Advance Excel
- Good Communication
- Team Handling Experience
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