Franchise Success Manager
2 weeks ago
Role : Franchise Sucess Manager / Operarations Manager
Years of expeirence required : 2- 4 years experience in partner / vendor relationship management
About us :
ONN Bikes is a bunch of extremely energized and determined individuals working towards transforming the way India moves. Our team is passionate about developing long-term solutions that advance ONN Bike’s mission of providing access to affordable, connected, and sustainable mobility solutions for all.
Duties and Responsibilities:
- Identify areas of process improvement.
- Drive process improvement.
- Creating a training program for Franchises to make sure that they are aligned with Company’s policies and Tech.
- Strategic Planning and Management of franchisee programs.
- Coordinate and Lead Franchisee Meetings.
- Creation and Monitoring of franchise KPIs to establish business standards to track Franchisee performance.
- Identify and create a network of on-ground vendors to be able to provide Value Added Services to the Franchise.
- Lead the BTL marketing for Franchisee owners.
- Spearheading the creation of a Franchise Call Center to reduce the TAT for their query resolution.
- Proactively identifying and solving impactful issues and presenting to management as required.
- Work towards ensuring the SOP issued by the company is followed.
Skills and Specifications-
- Strong knowledge of customer care techniques and processes.
- Well-versed with MS Office especially MS Excel functions
- Exceptional analytical and listening skills.
- Keenness and flexibility to travel.
- Strong analytical skills with problem-solving ability from a customer perspective: should be able to place customer and customer needs as the goal and offer an appropriate resolution.
- Natural flair for coaching, motivating, and interacting with people.
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Franchise Success Manager
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