Franchise Success Manager

2 weeks ago


Pune, India ONN Bikes Full time

Role : Franchise Sucess Manager / Operarations Manager

Years of expeirence required : 2- 4 years experience in partner / vendor relationship management

About us :

ONN Bikes is a bunch of extremely energized and determined individuals working towards transforming the way India moves. Our team is passionate about developing long-term solutions that advance ONN Bike’s mission of providing access to affordable, connected, and sustainable mobility solutions for all.


Duties and Responsibilities:

  • Identify areas of process improvement.
  • Drive process improvement.
  • Creating a training program for Franchises to make sure that they are aligned with Company’s policies and Tech.
  • Strategic Planning and Management of franchisee programs.
  • Coordinate and Lead Franchisee Meetings.
  • Creation and Monitoring of franchise KPIs to establish business standards to track Franchisee performance.
  • Identify and create a network of on-ground vendors to be able to provide Value Added Services to the Franchise.
  • Lead the BTL marketing for Franchisee owners.
  • Spearheading the creation of a Franchise Call Center to reduce the TAT for their query resolution.
  • Proactively identifying and solving impactful issues and presenting to management as required.
  • Work towards ensuring the SOP issued by the company is followed.


Skills and Specifications-


  • Strong knowledge of customer care techniques and processes.
  • Well-versed with MS Office especially MS Excel functions
  • Exceptional analytical and listening skills.
  • Keenness and flexibility to travel.
  • Strong analytical skills with problem-solving ability from a customer perspective: should be able to place customer and customer needs as the goal and offer an appropriate resolution.
  • Natural flair for coaching, motivating, and interacting with people.


  • Pune, India ONN Bikes Full time

    Role : Franchise Sucess Manager / Operarations ManagerYears of expeirence required : 2- 4 years experience in partner / vendor relationship managementAbout us :ONN Bikes is a bunch of extremely energized and determined individuals working towards transforming the way India moves. Our team is passionate about developing long-term solutions that advance ONN...


  • Pune, India ONN Bikes Full time

    Role : Franchise Sucess Manager / Operarations ManagerYears of expeirence required : 2- 4 years experience in partner / vendor relationship managementAbout us :ONN Bikes is a bunch of extremely energized and determined individuals working towards transforming the way India moves. Our team is passionate about developing long-term solutions that advance ONN...


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    Role : Franchise Sucess Manager / Operarations Manager Years of expeirence required : 2- 4 years experience in partner / vendor relationship management About us : ONN Bikes is a bunch of extremely energized and determined individuals working towards transforming the way India moves. Our team is passionate about developing long-term solutions that advance...

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