Major Incident Manager
1 month ago
Role : Major Incident Management
Key Skills : Major Incident Management, ITSM, Good Understanding of Azure Core
Notice Period : Immediate- 15 Days
Job Description :
We are seeking a Major Incident Manager with expertise in Azure cloud technologies to oversee the efficient and effective management of major incidents.
The ideal candidate will play a critical role in ensuring that our Azure-based systems and services are resilient and that any disruptions are promptly addressed, minimizing downtime and impact on our operations.
Key Responsibilities :
- Major Incident Management : Lead the coordination, communication until the resolution of major incidents that impact our Azure-based services. This includes taking ownership of incidents, assembling cross-functional teams, and driving the incident management process to resolution.
- Azure Technical Expertise: Possess in-depth knowledge of Azure services, infrastructure, and configurations. Provide technical guidance to incident response teams during major incidents to diagnose and resolve issues promptly.
- Cross-Functional Collaboration: Collaborate with technical teams, support staff, and relevant stakeholders to ensure swift and effective response to major incidents. Facilitate communication and coordination among involved parties.
- Documentation: Maintain detailed incident records, including timelines, actions taken and resolutions.
- Incident Escalation: Understand incident severity levels and ensure appropriate escalation procedures are followed to engage necessary resources and expertise.
- Incident Process Improvement: Continuously identify opportunities to enhance the incident management process and contribute to the development and improvement of incident management practices.
- Emergency Response: Be available for on-call duties and respond to major incidents outside of regular working hours as needed.
Qualifications :
- Bachelor's degree in computer science, information technology, or related field.
- Proven experience in managing major incidents, especially in Azure cloud environments.
- ITIL Certification is mandatory.
- Azure certifications (e.g. , Azure Administrator, Azure Solutions Architect) are highly desirable.
- Strong technical background with a deep understanding of Azure services, and infrastructure.
- Excellent communication and leadership skills to effectively coordinate incident response activities.
- Familiarity with incident management frameworks and best practices.
- Problem-solving abilities and a proactive approach to incident resolution.
- Strong analytical and documentation skills.
-
SSE - Major Incident Manager
6 days ago
Bengaluru, India CGI Full timePosition Description: * Establishing & Issuing Customer & CGI communications * Communicate status and act as the central communication point * Interlock with the technical teams for incident resolution * Ability to get the right support team based on the incident * Perform escalation to ensure quick resolution of the incident * Engagement of Third...
-
Major Incident Manager
3 weeks ago
Bengaluru, India RapidBraiins Full timeKey Skills : MIM,IM,ITIL ProcessExp : 3- 5 YearsLocation : Bangalore / Chennai/ Hyderabad/ Mumbai/ Pune/NoidaJob Description :- Act as focal point for all severity 1 and business impacting major incidents reported- Responsible for planning and coordinating all the activities required to perform, monitor and report on major incident management process-...
-
Change & Major Incident Management Specialist
2 weeks ago
Bengaluru, India Innova ESI Full timeAbout the Role :We are seeking a highly experienced and results-oriented Change & Major Incident Management Specialist to join our growing team. In this critical role, you will play a dual role, ensuring both the smooth implementation of changes and the effective resolution of major IT incidents. You will be responsible for developing and maintaining robust...
-
Senior Incident Manager
2 hours ago
Bengaluru, Karnataka, India FIS Global Full timePosition Type : Full time Type Of Hire : Experienced (relevant combo of work and education) Education Desired : General Equivalency Diploma Travel Percentage : 0%Senior Incident Manager - 24/7 Rotational ShiftsAre you curious, motivated, and forward-thinking? At FIS you'll have the opportunity to work on some of the most challenging and relevant issues in...
-
Senior Incident Manager
6 days ago
Bengaluru, India Jobs for Humanity Full timeJob Description Position Type : Full time Type Of Hire : Experienced (relevant combo of work and education) Education Desired : General Equivalency Diploma Travel Percentage : 0%Senior Incident Manager - 24/7 Rotational ShiftsAre you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and...
-
Senior Incident Manager
6 days ago
Bengaluru, India FIS Full timePosition Type : Full time Type Of Hire : Experienced (relevant combo of work and education) Education Desired : General Equivalency Diploma Travel Percentage : 0% Senior Incident Manager - 24/7 Rotational Shifts Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most...
-
Incident Response SRE
3 weeks ago
Bengaluru, India DigiCert Full timeABOUT DIGICERT We're a leading, global security authority that's disrupting our own category. Our encryption is trusted by the major ecommerce brands, the world's largest companies, the major cloud providers, entire country financial systems, entire internets of things and even down to the little things like surgically embedded pacemakers. We help...
-
Critical Incident Management
1 week ago
Bengaluru, India 2coms Full timeJob Description: As an Operations Engineer, you will be responsible for supporting the operations and managing delivery for production systems and services based on operational requirements and service agreement. Your typical day will involve managing critical incidents and ensuring timely resolution to minimize business impact. Roles & Responsibilities: -...
-
Incident Management Specialist
1 month ago
Bengaluru, India Chadwick Professional Services Private Limited Full timeCompany Description : Chadwick is a leading provider of IT Permanent and Temporary Staffing, Leadership / Executive Hiring, Recruitment Process Outsourcing (RPO) Services, and Market Insight. With approval from both MSME and Start-up India, Chadwick is dedicated to offering innovative solutions within the industry. We help organizations achieve accelerated...
-
Critical Incident Management
6 days ago
Bengaluru, India 2coms Full time: As an OperationsEngineer you will be responsible for supporting the operations andmanaging delivery for production systems and services based onoperational requirements and service agreement. Your typical daywill involve managing critical incidents and ensuring timelyresolution to minimize business impact. Roles &Responsibilities: Manage critical incidents...
-
Critical Incident Management
1 week ago
Bengaluru, India 2coms Full time: As an Operations Engineer, you will be responsible for supporting the operations and managing delivery for production systems and services based on operational requirements and service agreement. Your typical day will involve managing critical incidents and ensuring timely resolution to minimize business impact. Roles & Responsibilities: - Manage critical...
-
RA- Cyber
2 weeks ago
Bengaluru, India Deloitte Full timeWhat impact will you make?Every day, your work will make an impact that matters, while you thrive in a dynamic culture of inclusion, collaboration, and high performance. As the undisputed leader in professional services,Deloitte is where you’ll find unrivalled opportunities to succeed and realize your full potential.The TeamDeloitte helps organizations...
-
RA- Cyber
2 weeks ago
Bengaluru, India Deloitte Full timeWhat impact will you make? Every day, your work will make an impact that matters, while you thrive in a dynamic culture of inclusion, collaboration, and high performance. As the undisputed leader in professional services, Deloitte is where you’ll find unrivalled opportunities to succeed and realize your full potential. The Team Deloitte...
-
Major Account Executive
1 month ago
Bengaluru, India DigiCert Full time**ABOUT DIGICERT** We're a leading, global security authority that's disrupting our own category. Our encryption is trusted by the major ecommerce brands, the world's largest companies, the major cloud providers, entire country financial systems, entire internets of things and even down to little things like surgically embedded pacemakers. We help companies...
-
Incident Response
1 week ago
Bengaluru, India Deloitte Full timeYour potential, unleashed.India’s impact on the global economy has increased at an exponential rate and Deloitte presents an opportunity to unleash and realise your potential amongst cutting edge leaders, and organisations shaping the future of the region, and indeed, the world beyond.At Deloitte, your whole self to work, every day. Combine that with our...
-
Incident Response
1 week ago
Bengaluru, India Deloitte Full timeYour potential, unleashed.India’s impact on the global economy has increased at an exponential rate and Deloitte presents an opportunity to unleash and realise your potential amongst cutting edge leaders, and organisations shaping the future of the region, and indeed, the world beyond.At Deloitte, your whole self to work, every day. Combine that with our...
-
Incident Response
2 weeks ago
Bengaluru, India Deloitte Full timeYour potential, unleashed. India’s impact on the global economy has increased at an exponential rate and Deloitte presents an opportunity to unleash and realise your potential amongst cutting edge leaders, and organisations shaping the future of the region, and indeed, the world beyond. At Deloitte, your whole self to work, every day. Combine that with...
-
Incident Response
2 weeks ago
Bengaluru, India Deloitte Full timeYour potential, unleashed.India’s impact on the global economy has increased at an exponential rate and Deloitte presents an opportunity to unleash and realise your potential amongst cutting edge leaders, and organisations shaping the future of the region, and indeed, the world beyond.At Deloitte, your whole self to work, every day. Combine that with our...
-
GOC Grafana Analyst and Situation Manager
1 week ago
Bengaluru, India INES EIT Services India P. Ltd [Formerly Hewlett Packard Global Soft India P.Ltd] Full timeJob Description:Major Incident Management – Soft SkillsHighly motivated person, self-starting, positive attitude, and independent decision makingAbility to analyze and adapt to changing situations, processes, and environmentIdentify process improvements with process and operational improvementsStrong written and oral Communication working with cross...
-
L3 SOC Manager
1 month ago
Bengaluru, India VIDPRO CONSULTANCY SERVICES Full timeAbout the job:We are looking for a highly experienced information security professional to help leading one of the clusters of Synergistic Security Operation Center to monitor security alerts, respond and remediate detected issues, and work with the Incident Management process to remove threats and vulnerabilities within the organization and to assist the...