Senior Incident Manager
2 weeks ago
Position Type :
Full timeType Of Hire :
Experienced (relevant combo of work and education)Education Desired :
General Equivalency DiplomaTravel Percentage :
0%Senior Incident Manager - 24/7 Rotational Shifts
Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.
About the Team:
Provide 24x7 support and management of incidents throughout incident lifecycle within a production environment. Ensure service level agreements are met in support of clients’ and company’s mission-critical business requirements.
.
What he will be doing:
- Acts as focal point for incident review and escalation if necessary.
- Supports a computer operations environment that meets all service level agreements, e.g., 24x7 availability, response time parameters, etc. and availability targets. Works across a wide array of product lines and engages various levels of management on a day to day basis.
- familiar with the ITIL framework, as the Incident Management process is a key input into the established Change and Problem processes.
- Develops, coordinates and promotes incident management activities across enterprise and takes responsibility for effective functioning of Incident Management processes across all support areas.
- Manages and directs technical and functional specialists and computer operations staff in restoration of service during an incident. Acts as liaison between inter or intra-datacenter teams for high severity incidents.
- In conjunction with the problem management function, identifies and implements cost-saving and continuous improvement initiatives within the information processing area. Provides regular incident bulletins to teams concerning open or ongoing incidents. Ensures effective and rapid response to major incidents.
- Facilitates daily, weekly and monthly tactical meetings as well as creates incident reports as determined by the business.
What he needs to have:
- 8 to 12 yrs of considerable knowledge of incident management principles, procedures and techniques
- Considerable knowledge of standards and best practices relevant to the information technology industry, e.g., ITIL
- Strong knowledge of issue resolution and escalation practices, FIS products and services and IT infrastructure
- Ability to apply analysis and creative thinking when solving problems and conflict. Ability to provide acute attention to detail. Ability to communicate effectively to all levels within the organization
- Decision making ability within specified parameters as well as independent and collaborative decision making skills
- Skilled at identifying and implementing process improvements. Ability to effectively establish and maintain relationships across the organization
- Demonstrated skill in timely, proactive, responsive follow-through on deliverables. Ability to organize tasks and priorities effectively and under minimal supervision
- Proven ability to function in an environment requiring flexibility, good judgment and sound decision-making often based on limited information and/or under extreme conditions
Added bonus if you have:
- Knowledge of end-to-end systems development life cycles, i.e., waterfall, iterative and other modern approaches to software development
- Knowledge of FIS’ products and services
- Knowledge of the business goals, objectives and business operations for the appropriate FIS organization
What we offer you:
- An exciting opportunity be a part of World’s Leading FinTech Product MNC
- A range of benefits designed to help support your lifestyle and wellbeing.
- A multi-faceted job with a broad spectrum of responsibilities.
- A modern international work environment and a dedicated and innovative team.
Privacy Statement
FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.
Sourcing Model
Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.
#pridepass
Array
-
Senior Incident Manager
1 week ago
Bengaluru, Karnataka, India FIS Global Full timePosition Type : Full time Type Of Hire : Experienced (relevant combo of work and education) Education Desired : General Equivalency Diploma Travel Percentage : 0%Senior Incident Manager - 24/7 Rotational ShiftsAre you curious, motivated, and forward-thinking? At FIS you'll have the opportunity to work on some of the most challenging and relevant issues in...
-
Senior Incident Manager
3 days ago
Bengaluru, India FIS Global Full timePosition Type : Full time Type Of Hire : Experienced (relevant combo of work and education) Education Desired : General Equivalency Diploma Travel Percentage : 0%Senior Incident Manager - 24/7 Rotational ShiftsAre you curious, motivated, and forward-thinking? At FIS youâll have the opportunity to work on some of the most challenging and relevant issues...
-
Senior Incident Manager
2 weeks ago
Bengaluru, India FIS Full timePosition Type : Full time Type Of Hire : Experienced (relevant combo of work and education) Education Desired : General Equivalency Diploma Travel Percentage : 0% Senior Incident Manager - 24/7 Rotational Shifts Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most...
-
Incident Manager
5 days ago
Bengaluru, India The Nielsen Company Full timeAt Nielsen, we believe that career growth is a partnership. You ultimately own, fuel and set the journey. By joining our team of nearly 14,000 associates, you will become part of a community that will help you to succeed. We champion you because when you succeed, we do too. Embark on a new initiative, explore a fresh approach, and take license to think big,...
-
Senior Analyst
7 days ago
Bengaluru, Karnataka, India 3M Technology Center of Excellence Full timeSenior Analyst - IT Service DeliveryExperience: 5 to 8 years.EMEA / APAC rotational (with possibility of weekend working or late hours, only on call support)Job Description:Analyze Data and create Reports for Service Management KPIs and performance, e.g. Incident Management, Problem Management and Change Management.Identify process gaps and follow up on...
-
Incident Manager
5 days ago
Bengaluru, India BETSOL Full timeDescription The desired candidate should be able follow up on all client issues to identify any incidents and follow up with the respective resolution groups and have the issues investigated and fixed immediately. Candidate should be well versed with the RCA (Root Cause Analysis) process and should be comfortable reaching out to different departments...
-
Incident Response
3 weeks ago
Bengaluru, India Deloitte Full timeYour potential, unleashed.India’s impact on the global economy has increased at an exponential rate and Deloitte presents an opportunity to unleash and realise your potential amongst cutting edge leaders, and organisations shaping the future of the region, and indeed, the world beyond.At Deloitte, your whole self to work, every day. Combine that with our...
-
Incident Management- Analyst
5 days ago
Bengaluru, India The Nielsen Company Full timeThe Incident Leader facilitates coordinated response to drive accelerated service restoration and minimize the impact of major incidents that disrupt systems, services, operations, and impact clients. The position requires strong collaboration, decision-making, leadership and communication skills under stressful situations. Job Description Incident...
-
Critical Incident Management
3 weeks ago
Bengaluru, India 2coms Full timeJob Description: As an Operations Engineer, you will be responsible for supporting the operations and managing delivery for production systems and services based on operational requirements and service agreement. Your typical day will involve managing critical incidents and ensuring timely resolution to minimize business impact. Roles & Responsibilities: -...
-
Incident Management Specialist
2 months ago
Bengaluru, India Chadwick Professional Services Private Limited Full timeCompany Description : Chadwick is a leading provider of IT Permanent and Temporary Staffing, Leadership / Executive Hiring, Recruitment Process Outsourcing (RPO) Services, and Market Insight. With approval from both MSME and Start-up India, Chadwick is dedicated to offering innovative solutions within the industry. We help organizations achieve accelerated...
-
Incident Response
3 weeks ago
Bengaluru, India Deloitte Full timeYour potential, unleashed. India’s impact on the global economy has increased at an exponential rate and Deloitte presents an opportunity to unleash and realise your potential amongst cutting edge leaders, and organisations shaping the future of the region, and indeed, the world beyond. At Deloitte, your whole self to work, every day. Combine that with...
-
Incident Response
3 weeks ago
Bengaluru, India Deloitte Full timeYour potential, unleashed.India’s impact on the global economy has increased at an exponential rate and Deloitte presents an opportunity to unleash and realise your potential amongst cutting edge leaders, and organisations shaping the future of the region, and indeed, the world beyond.At Deloitte, your whole self to work, every day. Combine that with our...
-
Incident Response
3 weeks ago
Bengaluru, India Deloitte Full timeYour potential, unleashed.India’s impact on the global economy has increased at an exponential rate and Deloitte presents an opportunity to unleash and realise your potential amongst cutting edge leaders, and organisations shaping the future of the region, and indeed, the world beyond.At Deloitte, your whole self to work, every day. Combine that with our...
-
Critical Incident Management
2 weeks ago
Bengaluru, India 2coms Full time: As an OperationsEngineer you will be responsible for supporting the operations andmanaging delivery for production systems and services based onoperational requirements and service agreement. Your typical daywill involve managing critical incidents and ensuring timelyresolution to minimize business impact. Roles &Responsibilities: Manage critical incidents...
-
Critical Incident Management
3 weeks ago
Bengaluru, India 2coms Full time: As an Operations Engineer, you will be responsible for supporting the operations and managing delivery for production systems and services based on operational requirements and service agreement. Your typical day will involve managing critical incidents and ensuring timely resolution to minimize business impact. Roles & Responsibilities: - Manage critical...
-
Incident/Problem Manager
4 days ago
Bengaluru, India 686 OpenBet India Private Limited Full timeWho We Are:The world's top sports betting and lottery brands choose OpenBet as their partner for world class content, leading tech and tailored service. We have their back, so they’re ready with exciting, memorable and safe sports betting experiences to entertain billions of players worldwide.Endeavor is a global sports and entertainment company, home to...
-
Incident Response
1 month ago
Bengaluru, Karnataka, India Black & White Business Solutions Full time**Job Information**: Industry **IT Services*** Province **Karnataka*** City **Bangalore North*** Postal Code **560001*** Country **India*** **Incident Response - (Senior) Security Analyst (E2)** Security Analyst is the second line for Customer security. Security Analyst shall escalate unresolved and/or complex issues to Global Security Operations...
-
Incident/Problem Manager
5 days ago
Bengaluru, India 686 OpenBet India Private Limited Full timeWho We Are: The world's top sports betting and lottery brands choose OpenBet as their partner for world class content, leading tech and tailored service. We have their back, so they’re ready with exciting, memorable and safe sports betting experiences to entertain billions of players worldwide.Endeavor is a global sports and entertainment company, home...
-
RA- Cyber
3 weeks ago
Bengaluru, India Deloitte Full timeWhat impact will you make?Every day, your work will make an impact that matters, while you thrive in a dynamic culture of inclusion, collaboration, and high performance. As the undisputed leader in professional services,Deloitte is where you’ll find unrivalled opportunities to succeed and realize your full potential.The TeamDeloitte helps organizations...
-
Support Analyst
5 days ago
Bengaluru, India Conviction HR Full timeUrgent Requirement for Multinational Company in Chennai / Bangalore . Role : Support Analyst (Incident Management - Command Centre)Required Technical Skill Set : ITIL Processes, Major Incident Management processLocation of Requirement : Bangalore / ChennaiShift : 24/7 shift flexibility including weekend working and night shiftDescription : - At least 6-8...