GOC Grafana Analyst and Situation Manager
3 weeks ago
Major Incident Managers – Roles and Responsibilities
Manage discovery calls to assess the incident and qualifyManage assigned technical Major Incident (MI) calls based on incident assessmentEnsures Major Incident Management processes are being adhered to:Enters quality major incident updates in ServiceNowCreates Major Incident Control Document for all MI’s opened in Region.Makes timely updates to the Operational DashboardEnsures timely business and technical updates are delivered to the stake holdersSchedules follow up MI meetings for technical restoration and business updatesResponsible for the resolution/restoration of serviceDrives Major Incident Business and Technical calls to service restoration (Priority 1 to Priority 5)Ensures Major Incident restoration/resolution within the service level agreementEnsure Major Incident ticket closure within seven working days from restorationMakes sure that the teams (Supplier/Vendors, Application support, ROCs, 3rd party, etc.…) have the right staff involvedUses Kepner Tregoe (KY) methodology to solve complex incidents. Obtains applicable landscape maps and gathers additional information to aid in troubleshooting a difficult or unknown caused situation.Ensures that meetings are scheduled and take place (including Closures)Transitions active Major Incidents and corresponding MI Control Documents to oncoming Region/ShiftROC Situation Managers participate in the On-Call rotationContributes to the Root cause analysis (RCA)Triggers escalations to ROC Manager, GCC MI Management, Delivery Manager and/or MI Owner in the event a situation call does not progress as expected (e.g. no support from bundle, stake holder unhappy, etc.)Actively manages the Disaster recovery activity calls for the IT Service continuity teamActively participate in specific MI’s to manage any threat to businessActively manage quarterly Integrated Simulated Disaster testing activities for DatacentersGOC Major Incident Managers backup the GOC Shift Leader(s)Proactively monitored events in the Command Center are assessed and taken up with business, vendors for resolution and restoration (WAN Dashboards, Skype Dashboards, etc...)Actively participate with Global Monitoring Operations team to resolve/restore the early events observedActively contribute towards pro-active problem managementRecommends and provides feedback for Operational work instruction improvements to GOCActively participates in Training Guild progression
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Business Analyst
3 weeks ago
Bengaluru, India Talent Aura Full timeHiring Business Analyst with Grafana and Prometheus Expertise Skills. - Provide greater utilization visibility to various large compute clusters - Should have expertise with deploying Grafana + Prometheus and creating utilization charts in Grafana- Should be willing/interested in learning to do so independently- Application layer work and dashboard building-...
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Sr Analyst I Infrastructure Services
2 weeks ago
Bengaluru, India INES EIT Services India P. Ltd [Formerly Hewlett Packard Global Soft India P.Ltd] Full timeJob Description: Shell Midrange Analytics Engineer working from Shell Office. Major Incident Management – Soft Skills Highly motivated person, self-starting, positive attitude, and independent decision making Ability to analyze and adapt to changing situations, processes, and environment Identify process improvements with process and...
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Grafana Architect
3 weeks ago
Bengaluru, India 2coms Full timeJob DescriptionWe are hiring for Grafana Architect Role for one of our esteemed client for Remote Location.Grafana Architect - Total exp - 17 + years,location - remoteJob Description for the postAccountabilities:• Craft Observability Strategy: Design and execute the SRE Observability program, aligned with leadership goals and roadmap.• Mastermind Grafana...
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Grafana Architect
3 weeks ago
Bengaluru, India 2coms Full timeWe are hiring for Grafana Architect Role for one of our esteemed client for Remote Location.Grafana Architect - Total exp - 17 + years,location - remoteJob Description for the postAccountabilities:• Craft Observability Strategy: Design and execute the SRE Observability program, aligned with leadership goals and roadmap.• Mastermind Grafana Solutions:...
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Shell Business Continuity Analyst
1 month ago
Bengaluru, Karnataka, India DXC Technology Full timeJob Description:Major Incident Management – Soft Skills Highly motivated person, self-starting, positive attitude, and independent decision makingAbility to analyze and adapt to changing situations, processes, and environmentIdentify process improvements with process and operational improvementsStrong written and oral Communication working with cross...
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Critical Situation Manager
2 weeks ago
Bengaluru, India Qlik Full timeDescription What makes us Qlik? A Gartner Magic Quadrant Leader for 13 years in a row, Qlik transforms complex data landscapes into actionable insights, driving strategic business outcomes. Serving over 40,000 global customers, our portfolio leverages pervasive data quality and advanced AI/ML capabilities that lead to better decisions, faster. We...
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Sr Analyst I Infrastructure Services
2 weeks ago
Bengaluru, India INES EIT Services India P. Ltd [Formerly Hewlett Packard Global Soft India P.Ltd] Full timeJob Description:Shell Midrange Analytics Engineer working from Shell Office.Major Incident Management – Soft SkillsHighly motivated person, self-starting, positive attitude, and independent decision makingAbility to analyze and adapt to changing situations, processes, and environmentIdentify process improvements with process and operational...
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Bengaluru, India PVH Full timeDesign Your Future at PVH Senior Director, Human Resources, Indian Sub-Continent and GOC We are brand builders who focus our passion and creativity to build Calvin Klein and TOMMY HILFIGER into the most desirable lifestyle brands in the world and at the same time position PVH as one of the best-performing brand groups in our sector. Guided by our values...
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Bengaluru, Karnataka, India Cognizant Full timeNoSQL / MongoDB Admin with Grafana, Prometheus and Cassandra; Experience Level - 8+ Years **Responsibilities**: Primarily engineering, deployment and support of NoSQL databases. This includes, but is not limited to following: - Build, support and maintain database technology and infrastructure, adhering to the best practices, high availability, security,...
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Functional Analyst
1 month ago
Bengaluru, India Nityo Infotech Full timeFunctional Analyst - O2C (OM, Backlog Mgt, Pricing) "Proven track record as an SME in chosen domain.Ability to come up with Client POCFlexible to work in stretch opportunities/assignments.Demonstrate critical thinking and the ability to bring order to unstructured problems.Adherence to SLAs, experience in incident management, change management and problem...
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Functional Analyst
2 months ago
Bengaluru, India Nityo Infotech Full timeFunctional Analyst - O2C (OM, Backlog Mgt, Pricing) "Proven track record as an SME in chosen domain.Ability to come up with Client POCFlexible to work in stretch opportunities/assignments.Demonstrate critical thinking and the ability to bring order to unstructured problems.Adherence to SLAs, experience in incident management, change management and problem...
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Functional Analyst
4 weeks ago
Bengaluru, Karnataka, India timesjobs Full timeFunctional AnalystTitle: Functional AnalystReporting to: Development Manager, BangaloreWorking Location: BangaloreWork Experience: 3-6 yearsOverall ObjectivesThe goal of Functional Analyst is to clearly understand the functional requirements of the solution and document it in simple and understandable language. The objective will be to create excellent...
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Functional Analyst
1 month ago
Bengaluru, India Eurofins Full timeJob DescriptionTITLE:Functional AnalystREPORTING TO: Development Manager, BangaloreWORKINGLOCATION: BangaloreWork Experience:3-6 years.OVERALL OBJECTIVES:The goal of Functional Analyst is to clearly understand the functional requirements of the solution and document it in simple and understandable language.The objective will be to create excellent...
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WoW Production Analyst B7
2 months ago
Bengaluru, Karnataka, India NatWest Digital X Full timeJoin us as a Production AnalystThis is an opportunity to make a real impact and be pivotal in the success of our business, while benefiting from great variety and stakeholder exposure We'll look to you to deliver a complex and critical production management, infrastructure and application support service for relevant platforms, activities and processes...
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Associate Functional Analyst
1 month ago
Bengaluru, India Eurofins Full timeJob DescriptionTITLE:Associate Functional AnalystREPORTING TO: Senior ManagerWORKINGLOCATION: BangaloreOVERALL OBJECTIVES:The goal of Functional Analyst is to clearly understand the functional requirements of the solution and document it in simple and understandable language.The objective will be to create excellent documentation, business process models...
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Associate Functional Analyst
2 months ago
Bengaluru, India Eurofins Full timeJob Description TITLE: Associate Functional Analyst REPORTING TO : Senior Manager WORKING LOCATION: Bangalore OVERALL OBJECTIVES: The goal of Functional Analyst is to clearly understand the functional requirements of the solution and document it in simple and understandable language. The objective will be to create excellent...
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Specialist Service Analyst
1 week ago
Bengaluru, India Société Générale Assurances Full timeSpecialist Service Analyst -Technical Writer CloudPermanent contract|Bangalore|IT (Information Technology)Specialist Service Analyst -Technical Writer CloudBangalore, IndiaPermanent contractIT (Information Technology)ResponsibilitiesSoftware development, Continuous delivery are not only buzzwords for you?!Your specialties are Python, SQL, Postgres, Grafana,...
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Functional Analyst
2 months ago
Bengaluru, India Eurofins Full timeJob Description TITLE: Functional Analyst REPORTING TO : Development Manager, Bangalore WORKING LOCATION: Bangalore Work Experience: 3-6 years. OVERALL OBJECTIVES: The goal of Functional Analyst is to clearly understand the functional requirements of the solution and document it in simple and understandable language. The objective...
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Contract Analyst
5 days ago
Bengaluru, India Hinge Health Full timeHinge Health is moving people beyond pain by transforming the way it is treated and prevented. Connecting people digitally and in-person with expert clinical care, we combine advanced technology, AI and a care team of experts to guide people through personalized care directly from their phone. Our approach is proven to reduce pain by 68%, prevent 42% of new...
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Financial Analyst
7 days ago
Bengaluru, India Angel and Genie Full timeWe are looking for a Finance and Accounts Analyst for an IT company in Bangalore.1) Role: Senior Finance and Accounts AnalystExperience: 2 - 3 years Budget: 8LPA Location: BangalorePreferred:: CA/CMA Inter Qualified Or MBA (Finance)Responsibilities:● Oversee and manage daily program-wide accounting and finance functions including timelyrecording of...