
Quality Control Manager
3 weeks ago
Job description:
Develop and Implement Quality Standards:
- Design and enforce quality assurance protocols and testing procedures.
- Define quality standards that align with customer expectations, regulatory requirements, and industry best practices.
- Establish quality benchmarks and performance metrics to monitor and evaluate product and service quality.
Oversee Quality Control Processes:
- Implement quality control policies to detect defects, reduce variability, and improve product consistency.
- Monitor production processes, identify deviations, and implement corrective actions to address any issues.
- Ensure thorough quality testing for raw materials, in-process items, and finished products.
Compliance and Regulatory Adherence:
- Ensure products and processes comply with relevant industry standards (e.g., ISO, Six Sigma, GMP).
- Stay up-to-date with regulatory changes and adapt quality processes accordingly.
- Coordinate with external auditors and manage internal audits to ensure ongoing compliance.
Audit Management:
- Oversee the planning, scheduling, and execution of internal and external quality audits to ensure regulatory and company policy compliance.
- Conduct regular audits of production processes, supplier quality, and finished products to identify areas for improvement.
- Document and report audit findings, collaborate with departments to implement corrective actions, and track follow-up actions to closure.
- Manage relationships with third-party auditors and regulatory bodies to ensure smooth audit processes and timely resolutions of findings.
Continuous Improvement Initiatives:
- Drive continuous improvement efforts by identifying quality improvement opportunities.
- Utilize quality management tools (e.g., Six Sigma, Lean, root cause analysis) to reduce waste, increase efficiency, and improve quality.
- Develop and implement training programs to educate employees on quality standards and improvement techniques.
Team Leadership and Collaboration:
- Manage, mentor, and train the quality assurance team to ensure a consistent and effective approach to quality management.
- Collaborate with cross-functional teams, including production, engineering, and customer service, to identify quality-related issues and develop solutions.
- Act as a liaison between management and the quality team to communicate goals, objectives, and performance updates.
Quality Reporting and Analysis:
- Collect, analyze, and report on quality performance data to identify trends and areas for improvement.
- Prepare regular reports on quality metrics, inspection outcomes, and customer feedback.
- Provide recommendations to management based on data analysis and quality performance insights.
Customer Satisfaction and Feedback:
- Address customer complaints and concerns regarding product or service quality.
- Work with customer service teams to resolve quality-related issues and implement corrective actions.
- Gather customer feedback to continuously refine quality standards and improve the customer experience.
Qualifications:
- Education: Bachelor's degree in Quality Management, Engineering,
- Experience: Minimum of 5 years of experience in quality assurance, with at least 2 years in a managerial or supervisory role.
Knowledge and Skills:
- Strong understanding of quality management systems (QMS), industry regulations, and standards (e.g., ISO 9001, Six Sigma, Lean).
- Proficiency in quality control tools and methodologies such as root cause analysis, statistical process control (SPC), and FMEA.
- Experience managing audits, conducting compliance checks, and implementing corrective action plans.
- Excellent problem-solving skills and attention to detail.
- Strong leadership and communication skills to manage a team and collaborate across departments.
- Ability to analyze complex data, interpret trends, and make data-driven decisions.
Working Conditions:
- Ability to work in a manufacturing or production environment as needed.
- Flexibility to manage multiple projects simultaneously and meet tight deadlines.
- Occasional travel may be required to conduct supplier quality assessments or manage multi-location quality initiatives.
Job Types: Full-time, Permanent
Benefits:
- Health insurance
- Leave encashment
- Paid sick time
- Provident Fund
Schedule:
- Day shift
Supplemental Pay:
- Performance bonus
- Yearly bonus
Experience:
- total work: 4 years (Preferred)
Work Location: In person
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