Quality Control Manager

Job description:

Develop and Implement Quality Standards:

• Design and enforce quality assurance protocols and testing procedures.
• Define quality standards that align with customer expectations, regulatory requirements, and industry best practices.
• Establish quality benchmarks and performance metrics to monitor and evaluate product and service quality.

Oversee Quality Control Processes:

• Implement quality control policies to detect defects, reduce variability, and improve product consistency.
• Monitor production processes, identify deviations, and implement corrective actions to address any issues.
• Ensure thorough quality testing for raw materials, in-process items, and finished products.

Compliance and Regulatory Adherence:

• Ensure products and processes comply with relevant industry standards (e.g., ISO, Six Sigma, GMP).
• Stay up-to-date with regulatory changes and adapt quality processes accordingly.
• Coordinate with external auditors and manage internal audits to ensure ongoing compliance.

Audit Management:

• Oversee the planning, scheduling, and execution of internal and external quality audits to ensure regulatory and company policy compliance.
• Conduct regular audits of production processes, supplier quality, and finished products to identify areas for improvement.
• Document and report audit findings, collaborate with departments to implement corrective actions, and track follow-up actions to closure.
• Manage relationships with third-party auditors and regulatory bodies to ensure smooth audit processes and timely resolutions of findings.

Continuous Improvement Initiatives:

• Drive continuous improvement efforts by identifying quality improvement opportunities.
• Utilize quality management tools (e.g., Six Sigma, Lean, root cause analysis) to reduce waste, increase efficiency, and improve quality.
• Develop and implement training programs to educate employees on quality standards and improvement techniques.

Team Leadership and Collaboration:

• Manage, mentor, and train the quality assurance team to ensure a consistent and effective approach to quality management.
• Collaborate with cross-functional teams, including production, engineering, and customer service, to identify quality-related issues and develop solutions.
• Act as a liaison between management and the quality team to communicate goals, objectives, and performance updates.

Quality Reporting and Analysis:

• Collect, analyze, and report on quality performance data to identify trends and areas for improvement.
• Prepare regular reports on quality metrics, inspection outcomes, and customer feedback.
• Provide recommendations to management based on data analysis and quality performance insights.

Customer Satisfaction and Feedback:

• Address customer complaints and concerns regarding product or service quality.
• Work with customer service teams to resolve quality-related issues and implement corrective actions.
• Gather customer feedback to continuously refine quality standards and improve the customer experience.

Qualifications:

• Education:  Bachelor's degree in Quality Management, Engineering,
• Experience:  Minimum of 5 years of experience in quality assurance, with at least 2 years in a managerial or supervisory role.

Knowledge and Skills:

• Strong understanding of quality management systems (QMS), industry regulations, and standards (e.g., ISO 9001, Six Sigma, Lean).
• Proficiency in quality control tools and methodologies such as root cause analysis, statistical process control (SPC), and FMEA.
• Experience managing audits, conducting compliance checks, and implementing corrective action plans.
• Excellent problem-solving skills and attention to detail.
• Strong leadership and communication skills to manage a team and collaborate across departments.
• Ability to analyze complex data, interpret trends, and make data-driven decisions.

Working Conditions:

• Ability to work in a manufacturing or production environment as needed.
• Flexibility to manage multiple projects simultaneously and meet tight deadlines.
• Occasional travel may be required to conduct supplier quality assessments or manage multi-location quality initiatives.

Job Types: Full-time, Permanent

Benefits:

• Health insurance
• Leave encashment
• Paid sick time
• Provident Fund

Schedule:

• Day shift

Supplemental Pay:

• Performance bonus
• Yearly bonus

Experience:

• total work: 4 years (Preferred)

Work Location: In person