Service Coordinator

4 weeks ago

Mumbai, India ACME - MEP Full time

Service Coordinator/Complaint Coordinator/Project Coordinator.


ROLE AND RESPONSIBILITIES OF SERVICE COORDINATOR:

• As per Monthly PMS/RMS, Must have to give 100% services to clients.

• As per the service schedule updated in Grow Smart, take appointments by calling the customers for servicing their machines. Assign the call to Technical Expert via Grow Smart.

• Once the scheduled service is completed, update the service report with Attachment on Grow Smart.

• Scan the service reports & the service card which has the customer’s acknowledgement and save the copy on the computer.

• Prepare a Daily Call Sheet of all the PMS which were received, attended, and closed on each working day. And at the end of the day, the next day’s schedule has to be assigned to the Zone Technical Expert.

• Collect monthly travel vouchers on every 1st day of month of all the technicians assigned to every respective zone, check the vouchers and submit it to the accounts team on 3rd day of month after the HOD's approval.

• Ensure daily attendance to be done by Grow smart for all technicians assigned to the respective zones.


ROLE AND RESPONSIBILITIES OF COMPLAINT COORDINATOR:

• Attend to customer complaint calls and as per their nature of the complaints, they must transfer the complaint to concern zone technical expert.

• Logged the call in Grow Smart System and the entire life cycle of the complaint call from start to end closing have to be recorded in Grow Smart system.

• Assign the call to a complaint technician via Grow Smart System as per technical expert decision.

• In case the complaint needs any kind of materials such as parts or gas, then put the request to the Store team for materials through the GS.

• For chargeable basis calls, the complaint coordinator will make the quotation & send it to the customer. They will collect the 100% advance payment against the works which needs to be done and then order for the required parts.

• Once all the material is procured to resolve the complaint, the complaint coordinator will have to call the customer and coordinate to fix up the appointment to visit the site.

• Prepare a Daily Call Sheet of all the calls which were received, attended, and closed on each working day. And at the end of the day need call closing to the Manager.

• The next day’s schedule has to be assigned to the Zone Technical Expert.

• Do a daily follow-up on all the quotations which were sent to the customers & target to get the quotes approved and get the work done.

• Collect monthly travel vouchers on every 1st day of month of all the technicians assigned to every respective zone, check the vouchers and submit it to the accounts team after the Manager’s approval.

• Ensure daily attendance to be done by Grow smart for all technicians assigned to the respective zones.


ROLE AND RESPONSIBILITIES OF PROJECT COORDINATOR:

• Coordinate and manage all aspects of HVAC projects from initiation to completion.

• Collaborate with project managers, engineers, technicians, and other team members to ensure project goals are met within the specified timeline and budget.

• Schedule and coordinate project meetings, site visits, and inspections.

• Prepare and maintain project documentation, including project plans, schedules, budgets, and progress reports.

• Serve as the primary point of contact for clients, subcontractors, and vendors regarding project-related inquiries and updates.

• Monitor project progress, identify potential risks or issues, and implement corrective actions as needed to ensure project success.

• Assist in the procurement of materials, equipment, and resources required for project execution.

• Conduct quality assurance checks to ensure compliance with industry standards, regulations, and customer requirements.

• Provide regular updates and reports to management on project status, milestones achieved, and any deviations from the original plan.

• Maintain effective communication and foster positive working relationships with internal and external stakeholders

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