Application Support Specialist, Supply Chain Management
3 months ago
Justification
- The position is needed to support Supply Chain Management applications as part of establishing an application management function within Digital for T&O. The most critical need for this particular position is triggered by the person who used to look after TXT (Supply Chain Management application ) has left Digital.
Key responsibilities
- Design, analyze and implement efficient IT systems (inc. overseeing system upgrades)
- Provide 2nd line support
- Vendor Management
- Identify problems and opportunities within Hempel and provide Digital solutions in line with overall Hempel strategy and Enterprise Architecture guidelines.
- Assist on development of Features and User Stories with business stakeholders
- Prevent technological debt
Key tasks
- Communicate with stakeholders to understand their issues and requirements
- Develop and analyze functional specifications
- Coordinate with developers to build and implement technology solutions
- Facilitate and hand over user acceptance test of deliveries
- Plan and oversee deployments (e.g. upgrades, hardware/software installations)
- Integrate multiple systems and reconcile needs of different teams
- Gather feedback from end users about system performance and adjust accordingly
- Analyse ticket trends to identify areas of improvement
- Provide advice and technical training
- Keep abreast of technology trends and developments
Key Success Criteria’s / KPIs
- Develop and select the best, most efficient and robust Digital solutions and integrations which can be used by other teams/projects
- Stakeholder satisfaction with deliveries (VoC)
- High project/agile team engagement
Work relations
- Commercial, Digital, Procurement, Finance, Legal, Supply Chain, Master Data and 3rd parties
Required education, experience and job-related skills
- An academic background within the field of Information Technology
- At least 2-5 years experience as an IT Consultant, IT Analyst or IT Progammer or similar role
- Good understanding of software architecture, design principles and integrations patterns
- Knowledge of databases, system security and troubleshooting
- Some programming experience with strong knowledge of SQL (MS SQL) and a good understanding of SOAP/Postman for webservices, XML and Java Script
- Experience with supply chain management applications would be an advantage
- Good understanding of business processes
- Experience working with ITIL, ServiceNow (or similar tool) and continual improvement
- Experience with agile methodologies
- Experience with Azure DevOps including CI/CD pipelines and automated testing preferred
- CSI mindset
- Experience working in an international environment with teams and stakeholders in multiple locations and time zones
- Fluent in English, verbal and in writing
General behavioral competencies most relevant for the job
- Excellent communication skills
- Customer service orientation
- Analytical mindset
- A quick learner with problem-solving attitude
- Agile mindset
- Can-do attitude
- Proactive and self-driven
- Team player and goal oriented
- Well-structured and organized
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