Application Support Specialist, Supply Chain Management

3 months ago


Ajmer, India Hempel AS Full time

Justification

  • The position is needed to support Supply Chain Management applications as part of establishing an application management function within Digital for T&O. The most critical need for this particular position is triggered by the person who used to look after TXT (Supply Chain Management application ) has left Digital.


Key responsibilities

  • Design, analyze and implement efficient IT systems (inc. overseeing system upgrades)
  • Provide 2nd line support
  • Vendor Management
  • Identify problems and opportunities within Hempel and provide Digital solutions in line with overall Hempel strategy and Enterprise Architecture guidelines.
  • Assist on development of Features and User Stories with business stakeholders
  • Prevent technological debt


Key tasks

  • Communicate with stakeholders to understand their issues and requirements
  • Develop and analyze functional specifications
  • Coordinate with developers to build and implement technology solutions
  • Facilitate and hand over user acceptance test of deliveries
  • Plan and oversee deployments (e.g. upgrades, hardware/software installations)
  • Integrate multiple systems and reconcile needs of different teams
  • Gather feedback from end users about system performance and adjust accordingly
  • Analyse ticket trends to identify areas of improvement
  • Provide advice and technical training
  • Keep abreast of technology trends and developments


Key Success Criteria’s / KPIs

  • Develop and select the best, most efficient and robust Digital solutions and integrations which can be used by other teams/projects
  • Stakeholder satisfaction with deliveries (VoC)
  • High project/agile team engagement


Work relations

  • Commercial, Digital, Procurement, Finance, Legal, Supply Chain, Master Data and 3rd parties


Required education, experience and job-related skills

  • An academic background within the field of Information Technology
  • At least 2-5 years experience as an IT Consultant, IT Analyst or IT Progammer or similar role
  • Good understanding of software architecture, design principles and integrations patterns
  • Knowledge of databases, system security and troubleshooting
  • Some programming experience with strong knowledge of SQL (MS SQL) and a good understanding of SOAP/Postman for webservices, XML and Java Script
  • Experience with supply chain management applications would be an advantage
  • Good understanding of business processes
  • Experience working with ITIL, ServiceNow (or similar tool) and continual improvement
  • Experience with agile methodologies
  • Experience with Azure DevOps including CI/CD pipelines and automated testing preferred
  • CSI mindset
  • Experience working in an international environment with teams and stakeholders in multiple locations and time zones
  • Fluent in English, verbal and in writing


General behavioral competencies most relevant for the job

  • Excellent communication skills
  • Customer service orientation
  • Analytical mindset
  • A quick learner with problem-solving attitude
  • Agile mindset
  • Can-do attitude
  • Proactive and self-driven
  • Team player and goal oriented
  • Well-structured and organized



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