Customer Experience Manager

Responsibilities:- Own and manage the end-to-end customer experience post onboarding- Serve as the primary contact for customer queries, feedback, and escalations- Ensure timely updates, clear communication, and proactive follow-ups with clients- Coordinate with internal teams (Operations, Sales, Compliance, etc.) to resolve customer issues efficiently-...

Responsibilities:Own and manage the end-to-end customer experience post onboardingServe as the primary contact for customer queries, feedback, and escalationsEnsure timely updates, clear communication, and proactive follow-ups with clientsCoordinate with internal teams (Operations, Sales, Compliance, etc.) to resolve customer issues efficientlyTrack and...

Responsibilities:Own and manage the end-to-end customer experience post onboardingServe as the primary contact for customer queries, feedback, and escalationsEnsure timely updates, clear communication, and proactive follow-ups with clientsCoordinate with internal teams (Operations, Sales, Compliance, etc.) to resolve customer issues efficientlyTrack and...

Customer Experience Manager">We are seeking a talented individual to manage customer lifecycle management and website performance.This is a highly data-driven role focused on improving repeat purchases, LTV, customer experience, and conversion rates through sharp insights and execution.Drive repeat purchase, subscription models, loyalty, and referral...

Roles and ResponsibilitiesHandle customer queries and concerns in a timely and professional manner, resolving issues promptly.Manage customer relationships through effective communication, ensuring high levels of satisfaction and retention.Develop strong understanding of customers' needs and preferences to provide personalized solutions.Collaborate with...

Job OverviewOur team is seeking an expert in customer lifecycle management and website optimization. This highly analytical role focuses on improving repeat purchases, lifetime value, customer experience, and conversion rates through data-driven insights and strategic execution.Key Responsibilities:Own customer segmentation, lifecycle journey design, and...

Key Responsibilities:Drive initiatives to improve customer experience, retention, and satisfaction across channels. Analyze customer feedback (NPS, CSAT, CES) to identify trends and pain points. Collaborate cross-functionally with sales, product, and operations to resolve systemic issues. Design and implement customer journey maps and service improvement...

Job PurposeResponsible for Project Office of Customer Sampark through planning, implementation, analysis, monitoring, engagement, training programsKey ResponsibilitiesMeeting project objectives and deliverable through seamless execution and implementationsProject Delivery and metrics are metInsights and Analysis of data collected by call centre on Sampark...

We are seeking a talented professional to fill the role of Customer Experience ManagerKey Responsibilities:Strategic Planning: Develop and implement strategies to enhance customer satisfaction and engagement.Customer Feedback: Collect, analyze, and respond to customer feedback in a timely manner.Tactical Execution: Collaborate with cross-functional teams to...

Deliver Exceptional Customer Experiences To support the customer love team in handling all incoming customer inquiries across various channels. Multiple communication channels used by customers include WhatsApp, email, Instagram, calls, and others. • Streamline consumer journeys by identifying and documenting all errors encountered during the...