Lead - Payment Platform

Job Purpose

The Payments Lead will be responsible for managing the banks critical payments processing platforms, with a key focus on overseeing the successful migration from Oracle Flexcube 11.2 to Oracle Banking Payments (OBP) 14.7. The role requires strong leadership, domain expertise, and coordination across business, technology, and vendor teams to ensure seamless transition and continued operational Budget NA Number of Staff In house & Vendor resources supporting projects

Capital Exp. Budget NA Others

Revenues NA

Key Result Areas

1. Platform Transition Management

- Orchestrate the transition of payment services from Flexcube 11.2 to OBP 14.7, ensuring minimal disruption.

- Develop and maintain project timelines, migration playbooks, and contingency plans.

- Supervise all stages of environment setup, configuration, interface validation, and dry-run execution.

- Ensure environments (UAT, Pre-Prod, Prod) are fully configured, data-masked, and validated for readiness before each phase.

2. Functional and Technical Oversight

- Act as the functional lead for payment workflows, ensuring business processes are accurately mapped and migrated.

- Work with solution architects and development teams to configure OBP modules as per bank-specific use cases.

- Facilitate customization reviews, ensuring regulatory compliance and alignment with internal policies.

- Review and validate functional specs and mapping documents from legacy to OBP standards.

3. Cross-Team Alignment and Business Support

- Collaborate with business users, operations teams, and compliance units to gather requirements and conduct solution walkthroughs.

- Serve as the single point of contact for business queries related to the payments migration.

- Drive UAT planning, execution, and signoffs, ensuring business readiness and smooth cutover.

- Support country-specific workshops and playback sessions during scoping studies to gather detailed functional and regulatory requirements.

4. Vendor and Third-Party Coordination

- Liaise with Oracle and Profinch implementation partners to track deliverables, manage issue logs, and ensure SLAs are met.

- Oversee the testing and certification of third-party integrations including clearing houses, central banks, and payment gateways.

- Coordinate joint workshops with vendors to validate design decisions, data transformation rules, and exception handling flows.

5. Risk Mitigation and Controls

- Implement strong controls to manage data integrity, reconciliation accuracy, and fallback procedures.

- Proactively address gaps in audit, compliance, or operational processes identified during the transition.

- Define production fallback strategies and rollback scenarios for cutover readiness.

6. Knowledge Management and Team Enablement

- Create and maintain platform documentation, process manuals, and user guides.

- Support internal teams through training sessions, walkthroughs, and post-go-live hyper care initiatives.

- Maintain traceability matrices for migrated functionalities, ensuring all user journeys are covered end-to-end.

7. Post-Migration Stabilization and Optimization

- Lead the stabilization phase post go-live, including defect triage, SLA monitoring, and performance tuning.

- Establish production monitoring controls and dashboards to track volumes, transaction health, and alerts.

- Continuously identify opportunities for streamlining operations, reducing manual interventions, and enhancing automation.

8. System Readiness and Production Support Enablement

- Validate production readiness through infrastructure sizing reviews, HA/DR testing, and health system checks.

- Define SOPs for Level 1 and Level 2 production support teams and ensure knowledge transfer is completed.

- Participate in production release dry runs, cutover rehearsals, and post-release validations.

- Act as a senior escalation point during post-deployment hyper care and issue resolution cycles.

Operating Environment, Framework and Boundaries, Working Relationships

- Interact with project stakeholders from various business and functional reviews

- Provide innovative approaches to business problems utilizing existing platforms, AI-ML, Automation tools and solutions

- Co-ordination with business and third-party stakeholders to manage their expectation

- Ensure that the management is always informed of all regulatory risks, issues and their status

- Aligns to the business continuity and Disaster Recovery plans as per technology framework

Problem Solving

- Full compliance with the change management process for all deliverable and production rollout

- Ensure Test and release management discipline

- Problem and incident management

- Incident are reviewed and ensure controls and resolutions in place to avoid similar incidents

Decision Making Authority & Responsibility

- Highlight any concerns affecting deliverables or product/platforms supports

- Use effective judgement for achieving better results within an appropriate timeframe

- Enforce the company's policies and procedures

Knowledge, Skills and Experience

- 8 to 10 Years of experience

- Hands on expertise on Oracle Banking Products along with Payment Streams.

- Ability to communicate clearly with business users and other teams

- Hands on expertise in payments domain

- In depth knowledge on banking business and payment processes

- Good verbal and written communication

- Good analytical / communication skills

Behavioral Competency

COMPETENCY LEVEL (1-4)

(1-BASIC 4- SR. MANAGERIAL)

Commercial Awareness 3

Strategic Orientation 4

Continuous learning 3

Leadership 4

Interpersonal relationships 3

Decision Making 3