IT Product Support Engineer

3 weeks ago

Bengaluru, Karnataka, India LUCIDSPIRE PRIVATE LIMITED Full time

Job Description :

Responsibilities :

- Administer the back-end of Snow License Manager (SLM) and provide technical support to local service desks for Snow agent installations.

- Administer the back-end of IBM Apptio Cloudability, ensuring data accuracy and tool performance.

- Design, develop, and maintain custom automation scripts and reports using Python and Power BI.

- Collaborate with cross-functional teams to understand reporting needs and deliver actionable insights.

- Troubleshoot issues in tools and automations, proposing solutions and improvements.

- Maintain documentation related to tool configurations, automation workflows, and support procedures.

Requirements :

- Strong knowledge of Python for automation and data processing tasks.

- Proficient in Power BI for dashboard creation and data visualization.

- Experience working with Microsoft SQL Server and PostgreSQL databases.

- Basic experience with Windows Server administration.

- Ability to work independently, prioritize tasks, and meet deadlines.

- Strong written and spoken communication skills in English.

Nice to Have :

- Prior experience with Snow License Manager administration.

- Familiarity with IBM Apptio Cloudability and its reporting features.

- Experience supporting IT service desks or working in enterprise IT environments.

Soft Skills :

- Excellent communication skills.

- Ability to work in a team-oriented and fast-paced environment.

- Strong analytical and critical thinking skills.

(ref:hirist.tech)

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