Assistant General Manager

4 weeks ago

GTB Nager, India Prestige Group Full time

Job Summary

The incumbent will be responsible for managing the entire customer lifecycle post-booking, ensuring high levels of customer satisfaction, timely documentation, coordination for handovers, and addressing customer queries efficiently.

Key Responsibilities

  • Manage the end-to-end customer journey from post-booking to possession.
  • Coordinate with internal departments (Sales, Projects, Accounts, Legal) to ensure seamless communication and resolution of customer issues.
  • Handle customer queries, complaints, and requests with a solution-oriented approach.
  • Ensure timely execution and dispatch of Agreements, Allotment Letters, and other documentation.
  • Coordinate and follow up for payments and ensure collection as per payment schedules.
  • Maintain accurate customer records in CRM software and generate MIS reports as required.
  • Organize and manage customer site visits, project update meetings, and handover processes.
  • Ensure timely escalation of critical issues to higher management.
  • Support in customer engagement initiatives, feedback collection, and loyalty programs.

Key Competencies

  • Graduate/Postgraduate with 3-7 years of experience in CRM within Real Estate.
  • Strong communication and interpersonal skills.
  • Customer-centric approach with problem-solving attitude.
  • Proficiency in MS Office and CRM software.
  • Ability to multitask and manage time effectively.
  • Knowledge of RERA guidelines will be an added advantage.

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