Sales Operations Manager
4 days ago
About the Company:
Tyke is a fast-growing Alternate Investment Platform offering retail investors both debt and high-return investment opportunities. With over 200k investors and 100+ successful deals, Tyke continues to innovate within the financial sector.
Role Overview:
We are seeking a dynamic Sales Operations Manager who will streamline and optimize sales processes, manage leads, and provide account management support for our larger clients. This role plays a pivotal part in driving sales efficiency, managing customer relationships, and contributing to the overall success of the sales team.
Key Responsibilities:
• Lead Management: Oversee the end-to-end lead management process, from lead generation and tracking to conversion, ensuring that the sales pipeline is consistently optimized.
• Account Management: Serve as the account manager for key clients, ensuring that larger clients receive personalized service and solutions to meet their unique needs.
• Sales Process Optimization: Collaborate with Sales teams to improve workflow efficiency and optimize the customer acquisition process.
• Sales Reporting & Analytics: Manage and track sales metrics, KPIs, and performance reports to support data-driven decisions. Regularly provide insights to the management team on sales performance and pipeline health.
• CRM Management: Oversee the CRM system, ensuring data accuracy and process consistency. Implement enhancements to improve lead tracking, client management, and sales forecasting.
• Cross-Department Collaboration: Coordinate with the marketing and finance teams to ensure smooth sales operations and alignment with overall business goals.
• Strategy Development: Assist in the development and implementation of new sales strategies and tools to drive team performance and exceed sales targets.
• Troubleshooting & Problem Solving: Identify and troubleshoot operational issues within the sales process, working proactively to implement corrective measures and continuous improvements.
Qualifications:
• Bachelor’s degree in Business, Marketing, or a related field.
• 2+ years of experience in sales operations, lead management, or account management roles.
• Strong proficiency in CRM tools and sales analytics platforms.
• Excellent organizational, problem-solving, and analytical skills.
• Ability to build and maintain strong relationships with larger clients.
• Demonstrated ability to manage multiple accounts and leads simultaneously.
• Strong attention to detail, with a proactive and strategic mindset.
• Excellent communication, presentation, and client relationship management skills.
Office location - Vile Parle (West), Mumbai.
Competitive compensation package (6-7 LPA), based on experience and skills.
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