Operations Associate- Garage allocations

Company Description

Do you have experience managing complaints directly from customers in a B2C start-up environment for the UK or other Western market?

Looking for a new challenge where you can see the real impact of your efforts and be part of something big?

Read on to find out more about this exciting new opportunity with our client

Our client was founded in 2017 to bring car maintenance into the 21st century. Because they believe booking an MOT in this day and age should be as simple as booking a taxi, or ordering a takeaway. Simple, streamlined and stress-free. And completely on demand.

Bringing together car industry specialists and state-of-the-art digital experts, our client provides a complete end-to-end service with world-class customer experience, designed to liberate car owners from the stress of booking a high street garage service.

Since their launch in Manchester (UK) in 2017, they have expanded to over 100 towns and cities across the UK and Europe, and are now trusted by thousands of car owners every month to take care of their cars They have recently joined forces with Renault Group (the legendary car manufacturer) to continue their UK expansion and launch their service in France and the rest of the EU.

About The Role

This is a 6-month contract role, with potential extension depending on performance and business need.

We’re doing things differently. We want to turn the car maintenance industry on its head and we can’t do that by following the status quo. To help us deliver on our vision, we are looking to bring on an amazing Garage Allocations Associate who will play a key role in ensuring every booking is allocated to the best available garage and minimising customer and garage cancellations.

If you are looking to learn about startup operations from the inside and have the ambition and drive to help us take us to the next level, then you might be the person we’re looking for

Responsibilities - What you'll be doing:

Your main duties and responsibilities will include, but will not be limited to:

• Assigning customer bookings to garages within our network.
• Communicating with our customers whenever a booking needs to be rescheduled to ensure that we avoid cancellations whenever possible.
• Frequently checking in with our garage network to understand their availability to support customer bookings.
• Providing customers with updates in advance of their bookings.
• Flagging issues with garages to our Account Management team.
• We’re a fast-moving dynamic business, so you may need to support other tasks within the operations team from time to time.

Requirements - The ideal candidate will:

• Have a minimum of 3 years experience in customer service or operations in a fast-paced environment
• Have a minimum of 2 years experience working for US, UK, Canadian, Australian or other European company
• Professional to fluent proficiency in written and spoken English
• Outstanding verbal and written communication skills - car maintenance can be confusing and we make it as simple as possible for our customers.
• Meticulous attention to detail - this is vital in delivering an awesome service for our customers.
• You thrive in fast paced environments that are constantly changing. You like learning about new tools and processes.
• Solutions mindset and looking to take ownership and accountability.

Work Schedule:

As the client is UK based, you will be required to work to UK daytime:

• Monday to Friday
• 08.00am - 17.00pm GMT (13.30pm - 22.30pm IST)

Pay & Benefits - What we offer in return:

• Compensation: ₹50,000 – ₹60,000 per month (equivalent to ~7 LPA on a pro-rata basis).
• An unparalleled opportunity to be an early team member of what we believe will be one of the most famous start-ups of the next 10 years
• Be part of a passionate, friendly and transparent culture which encourages your suggestions for improvement as we grow
• Full training and ongoing support
• Fully remote role