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ServiceNow Technical Architect

2 months ago

Bangalore Metropolitan Area, India FolkServ Full time

Full time role with the client.


The Technical Solution Architect is a key member of the ServiceNow implementation project team and is responsible for the overall design of the application and mapping client business requirements from the project team to systems/technical requirements. The Solution Architect works as a team member along with the Project Manager, Technical Architect and supporting team members to deliver the complete solution for the customer.


RESPONSIBILITIES:

  • Participate in process flow analysis and process redesign along with the Project Manager
  • Ability to work in ServiceNow proposals by creating High Level and Low-Level Design Document
  • Share best practices and be consultative throughout the technical design of the project
  • Produce a detailed functional design document to match customer requirements
  • Ability to produce a technical specification for custom development and systems integration requirements
  • Participate in internal projects as required
  • Maintain current ServiceNow knowledge through self-study and utilization of available training

PREFERRED SKILLS/EXPERIENCE:

  • Ideal candidate must be self-motivated with a proven track record in ITSM and ITAM. Must be comfortable in the dynamic atmosphere of a technical organization with a rapidly expanding customer base. Candidate must be organized and analytical, adept at working in a team environment, able to design and implement a project schedule, and able to handle multiple priorities in a fast moving environment. Additional preferred qualifications are:
  • Hands-on with ServiceNow and ability to train rest of the team for various technical roles(SystemAdmin, Developer, Implementation Specialist..) required for ServiceNow implementation.
  • Must have experience with ITAM, ITBM (PPM) and Service Portal
  • Advanced experience in ITAM, ITBM, PPM, ITSM, ITOM, CMDB, Orchestration, HRSD, CSM and Scope Applications
  • ServiceNow e-bonding with proprietary or custom develop solution.
  • Strong presentation and communication skills
  • Ability to understand business requirements and convert them into solution designs
  • Knowledge of web-based systems architecture, service-based architecture, enterprise application architecture as well as experience managing expectations and priorities. Must demonstrate good judgment and pragmatic approach to delivering a solution that optimizes architecture activities across company needs, business constraints and technological realities
  • Should have participated in, and be familiar with project methodologies
  • 8+ years of relevant experience in professional services or customer support operations
  • 5-7 years of ITSM systems integration and/or implementation experience
  • Proven Solutions consulting experience