ServiceNow Technical Architect

1 month ago

Bangalore, India mlesystems Full time

Job Summary

We are seeking a skilled ServiceNow Technical Architect to lead the design and implementation of scalable and reliable ServiceNow solutions. The ideal candidate will provide architectural guidance, lead technical delivery, and collaborate with business stakeholders to align the platform with enterprise goals.

Key Responsibilities

- Architect and Design Solutions: Lead the design of ServiceNow solutions based on business needs, ensuring scalability and reliability.

- Platform Management: Oversee the configuration, customization, and maintenance of ServiceNow modules, including ITSM, ITOM, ITBM, CSM, and HRSD.

- Stakeholder Collaboration: Work closely with business units and IT teams to align platform capabilities with enterprise strategy.

- Governance and Standards: Define platform architecture standards, best practices, and governance processes.

- Technical Leadership: Guide development teams on integrations, customizations, workflows, and system upgrades.

- Pre-sales and Client Engagement: Participate in pre-sales discussions, RFPs, and client advisory sessions, presenting technical solutions.

Integration Design

- Architect integrations with third-party tools, including APIs, web services, and data connectors.

- Troubleshooting and Optimization: Monitor and resolve platform performance issues and recommend optimization strategies.

Required Skills and Experience

- 8+ years of experience in IT with a focus on ServiceNow platform implementation and architecture.

- 5+ years of hands-on experience with ServiceNow modules (ITSM, ITOM, ITBM, CSM, HRSD).

- Expertise in ServiceNow platform architecture, workflows, and automation.

- Strong understanding of web technologies (JavaScript, REST/SOAP APIs) and third-party tool integrations.

- Experience with ServiceNow upgrades, migrations, and new module implementations.

- Proven ability to lead technical teams and manage cross-functional projects.

- Experience in cloud-based infrastructure and SaaS platforms is a plus.

- ServiceNow certifications (CSA, CAD, or CTA) are highly preferred.

- Strong communication and client-facing skills.

Preferred Qualifications

- Experience working in Agile environments.

- Familiarity with ITIL and DevOps frameworks.

- Knowledge of governance models for multi-instance ServiceNow environments.

Benefits

- Competitive compensation package.

- Opportunity to work remotely.

- Exposure to large-scale, enterprise-level projects.

- Continuous learning and development opportunities.

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