Key Account Manager

6 days ago

Noida, Uttar Pradesh, India Hack2skill Full time

Role Overview:

We are seeking an experienced and customer-centric Post-Sales Manager to ensure seamless client onboarding, delivery, and long-term relationship management. The role requires someone who can act as the bridge between sales, delivery, and clients—ensuring customer success, retention, and growth.

What You'll Do:

As a full-time Key Account Manager, you will:

  • Lead client onboarding and ensure smooth handover from the sales team.
  • Manage end-to-end delivery of client projects, ensuring quality, timelines, and client satisfaction.
  • Act as the primary point of contact for clients post-contract signing.
  • Build and nurture long-term relationships with clients to drive renewals, upsell, and cross-sell opportunities.
  • Collaborate with internal teams (operations, marketing, product, delivery) to ensure client requirements are met.
  • Track client health, proactively address issues, and resolve escalations quickly.
  • Develop and present account review reports, success metrics, and ROI to clients.
  • Maintain detailed records of client interactions, feedback, and opportunities in CRM tools.
  • Identify patterns in client needs and provide feedback to improve Hack2skill's offerings.

You Should Have:

  • Bachelor's/Master's degree in Business, Marketing, or related field.
  • Minimum 5+ years of experience in post-sales, client success, or account management, preferably in the IT/SaaS/Services sector.
  • Proven track record of managing enterprise clients and delivering projects successfully.
  • Strong communication, relationship-building, and stakeholder management skills.
  • Ability to handle multiple accounts/projects simultaneously.
  • Proficiency in CRM tools and reporting.
  • Analytical mindset with the ability to measure client success and ROI.
  • Problem-solving skills and a customer-first attitude.

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