Technical ServiceNow Architect

4 weeks ago

Surat, Gujarat, India Vriba Solutions Full time

Job Title: Technical ServiceNow Architect

Location: "Remote" or Pune OR Noida

Experience: 8-10 years

Employment Type: Full-time

Job Summary:

We are seeking a highly skilled Technical ServiceNow Architect to lead the design, development, and implementation of ServiceNow solutions across multiple modules. The ideal candidate will have deep technical expertise in the ServiceNow platform, a strong understanding of ITSM, ITOM, and CMDB architectures, and the ability to translate business needs into scalable, high-performing ServiceNow implementations.

Key Responsibilities:

  • Architect and design complex ServiceNow solutions across ITSM, ITOM, ITAM, CSM, HRSD, or other modules as per client needs.
  • Serve as the technical lead on ServiceNow projects, ensuring adherence to platform best practices and standards.
  • Lead platform upgrades, migrations, and integrations with external systems (e.g., Azure AD, Jira, SCCM, SAP).
  • Define and maintain a ServiceNow architecture blueprint and oversee overall platform governance.
  • Build and enforce ServiceNow development standards, patterns, and reusable components.
  • Collaborate with stakeholders, business analysts, and developers to define requirements and technical solutions.
  • Design, configure, and customize workflows, business rules, client scripts, UI policies, and integrations.
  • Troubleshoot performance issues, conduct root cause analysis, and optimize the platform.
  • Guide and mentor junior developers and administrators on best practices.
  • Participate in pre-sales activities, technical workshops, and proof-of-concepts when required.

Required Skills & Experience:

  • 8+ years of overall IT experience, with 5+ years in ServiceNow development and architecture.
  • Strong hands-on experience across multiple ServiceNow modules (ITSM, ITOM, CMDB, Discovery, Service Catalog, HRSD, etc.)
  • Deep understanding of ServiceNow platform architecture, scoped applications, and integrations (REST, SOAP, MID Servers).
  • Proven experience with CMDB data model, CI class mapping, and integrations using Discovery or third-party tools.
  • ServiceNow scripting expertise (JavaScript, Glide APIs, UI Policies, Business Rules, Flow Designer, Script Includes).
  • Experience implementing ITOM (Discovery, Event Management, Service Mapping), SAM, or HAM is a strong plus.
  • Knowledge of Agile methodologies, DevOps practices, and CI/CD for ServiceNow deployments.
  • ServiceNow Certified System Administrator (CSA) is required.
  • ServiceNow Certified Implementation Specialist (any module) and/or Certified Application Developer preferred.
  • Excellent communication, leadership, and stakeholder management skills.

Preferred Qualifications:

  • Experience working in large enterprise environments or with MSPs/consulting firms.
  • Familiarity with cloud infrastructure (Azure, AWS) and enterprise architecture.
  • Exposure to Governance, Risk, and Compliance (GRC) or Security Operations (SecOps) is a plus.
  • ITIL v3/v4 Certification is an added advantage.

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