ServiceNow Technical Lead

17 hours ago

Surat, Gujarat, India beBeeExpert Full time ₹ 15,00,000 - ₹ 22,00,000

Job Title:

We are seeking a seasoned professional to lead our technical team.

About the Role:

This is an exciting opportunity to utilize your expertise in ServiceNow administration and lead the charge in driving technical excellence within our organization.

Key Responsibilities:

  • Technical Leadership: Provide strategic guidance and direction to the technical team, ensuring alignment with business objectives.
  • ServiceNow Expertise: Utilize your deep understanding of ServiceNow platform administration to drive innovation and process improvement.
  • Collaboration: Work closely with cross-functional teams to define and streamline workflows, ensuring seamless integration and optimal performance.

Required Skills and Qualifications:

  • Flow Designer: Strong knowledge of Flow Designer, business rules, client/server scripts, and ACLs.
  • Catalog Items & Approval Workflows: Skilled in creating catalog items, approval workflows, dynamic forms, and SLAs.
  • Domain Separation & Scoped Apps: Hands-on experience with domain separation, scoped apps, data import/export, and UI policies.
  • Integrations & Metrics: Proven ability to integrate ServiceNow with third-party systems and proficient in setting up and tracking metrics like ticket volumes, deflection rates, module usage, and SLA performance.
  • Audit Preparation: Experienced in audit preparation, compliance documentation, and training L1/L2 teams.

Benefits:

  • Opportunity for Professional Growth: Join a dynamic team dedicated to delivering exceptional results and driving innovation.
  • Collaborative Environment: Work alongside talented professionals who share your passion for technology and excellence.
  • Competitive Compensation: Enjoy a comprehensive compensation package that rewards your expertise and dedication.

Leadership Skills:

  • Instance Upgrades & Patch Management: Demonstrated leadership in instance upgrades, patch management, and clone processes.
  • Stakeholder Engagement: Strong collaboration skills with HR, IT, and Facilities to define and streamline workflows.

Contact Information:

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