BuyerForesight - IT Support Engineer
3 months ago
Responsibilities :
Technical Support & User Assistance :
- Respond to and resolve user support requests and service tickets in a timely and efficient manner.
- Diagnose and troubleshoot issues related to computer hardware, software, services, network connectivity, and applications.
- Provide clear and concise guidance and solutions to users, ensuring their satisfaction.
System Management & Maintenance :
- Manage hardware and software inventory, ensuring proper asset tracking and license compliance.
- Coordinate with vendors for procurement and renewals of IT equipment and services.
Windows & Azure AD Administration :
- Manage user accounts, groups, and access permissions within Microsoft Azure AD (cloud) or Microsoft AD (on-premise).
- Configure domain policies, manage device enrollment, and ensure application installations run smoothly.
- Implement and maintain network security best practices, including firewall management.
Additional Support :
- Provide email support for platforms like Google Workspace and Microsoft Office 365.
- Manage and troubleshoot Domain DNS configurations.
Qualifications :
- A+ or equivalent IT certification preferred.
- Minimum 3-5 years of experience in IT support or a related role.
- Strong understanding of Windows operating systems and troubleshooting techniques.
- Familiarity with Microsoft Azure AD (cloud) or Microsoft AD (on-premise) for user and device management.
- Proficient in network troubleshooting methodologies.
- Excellent communication and interpersonal skills, with the ability to effectively interact with users from diverse technical backgrounds.
- Strong problem-solving and analytical skills to identify root causes of technical issues.
- Ability to work independently, manage multiple priorities, and meet deadlines
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