BuyerForesight - IT Support Engineer

3 months ago


Kolkata, India BuyerForesight Full time

Responsibilities :

Technical Support & User Assistance :

- Respond to and resolve user support requests and service tickets in a timely and efficient manner.

- Diagnose and troubleshoot issues related to computer hardware, software, services, network connectivity, and applications.

- Provide clear and concise guidance and solutions to users, ensuring their satisfaction.

System Management & Maintenance :

- Manage hardware and software inventory, ensuring proper asset tracking and license compliance.

- Coordinate with vendors for procurement and renewals of IT equipment and services.

Windows & Azure AD Administration :

- Manage user accounts, groups, and access permissions within Microsoft Azure AD (cloud) or Microsoft AD (on-premise).

- Configure domain policies, manage device enrollment, and ensure application installations run smoothly.

- Implement and maintain network security best practices, including firewall management.

Additional Support :

- Provide email support for platforms like Google Workspace and Microsoft Office 365.

- Manage and troubleshoot Domain DNS configurations.

Qualifications :

- A+ or equivalent IT certification preferred.

- Minimum 3-5 years of experience in IT support or a related role.

- Strong understanding of Windows operating systems and troubleshooting techniques.

- Familiarity with Microsoft Azure AD (cloud) or Microsoft AD (on-premise) for user and device management.

- Proficient in network troubleshooting methodologies.

- Excellent communication and interpersonal skills, with the ability to effectively interact with users from diverse technical backgrounds.

- Strong problem-solving and analytical skills to identify root causes of technical issues.

- Ability to work independently, manage multiple priorities, and meet deadlines

(ref:hirist.tech)
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