Change Manager

about Randstad Enterprise

Randstad Enterprise is a global talent leader, providing solutions and expertise that help companies position for growth, execute on strategy, and improve business agility. Sourceright’s experience encompasses all facets of the talent acquisition of permanent employees and the contingent and contractor workforce. Key offerings include Managed Services Provider (MSP) programs, Recruitment Process Outsourcing (RPO), Statement of Work (SOW) and Blended Workforce Solutions. Randstad Sourceright offers solutions Globally as well as regional programs as required. Working for a multi-country organization means working with clients and colleagues with different backgrounds. This results in a digital way of working and requires a proactive mind-set.

about Professional Services

Professional Services is responsible for the implementation of RPO, MSP and SOW solutions, in line with the agreed project plan, timescales and within budget. The implementation team holds the responsibility of being the first ‘face to the client’. We set the scene for future collaboration and must work efficiently, professionally and in line with the client's expectation of an outsourced partner. We work under pressure and must therefore be in control and demonstrate a constant ability to be flexible within the constraints of very rigid project management principles.

The implementation team must maintain the integrity of our Global implementation Methodology and ensure a smooth transition from the Business Development team takes place and subsequently prepare a stable handover to the Operations team.

purpose of the role

The Change Manager will play a key role in supporting change management initiatives that enable desired organizational change with positive benefits and minimum disruption of business processes. This role will work with regional clients to support the promotion and delivery of messaging and adoption of impactful solutions to help clients drive toward their human capital goals. This position will focus on change management, communications, and organizational transformation. Uses a framework approach to plan and support change projects that address the organization’s needs to modify structure and procedures due to changes in Human Capital Management. Follows Organizational Change Management (OCM) methodologies to conduct assessments of the current state, analyze stakeholders, identify risks, and establish the goals and milestones of changes.

key performance indicators

• Change management - understanding of the importance of change management within the implementation lifecycle
• Project management - full understanding of end to end project management, including risk and issue management, milestone delivery and ensuring the project deliverable are on track for final go live delivery
• Aptitude for technology - VMS, ATS, Assessment, CRM & Sourcing
• Understanding - MSP, Headcount tracking, RPO, SOW, Early careers
• Logical thinker - working with Subject Matter Experts to ensure project deliverables are met and follow logically

Key responsibilities

Project management

• Support development and execution of change management strategies with plans to maximize adoption and usage, while minimizing resistance to change
• Goals include faster adoption, higher program utilization, and proficiency with the changes that impact program users.
• Change management approach, delivery, measurement and reporting for RSR implementations.
• Support development of change management strategies by supporting or conducting workshops with clients to identify key initiatives from business process, program and technology design
• Change Management for MSP, RPO, SOW, Headcount Tracking or blended solution implementations dependent on scale
• Supports the analyses of client current state and establishes the best plan of action for Change Management during implementation, with the Senior Change Managers
• Provides input into regular status reports submitted to the RSR senior stakeholders and Client Project and Senior Stakeholders inline with the project/program governance
• Provides regional consultation to ensure awareness, service practices and procedures, and nurturing of client relations
• Support project workstream owners to identify change impacts and supporting activities
• Responsible for regional project change activities over multiple workstreams (technology, business process, workforce, partners)
• Execute on change communications, readiness assessment, project alignment and leadership communication.

Support

• Adheres to guidelines, best practices and toolkits for functional implementation of an MSP, RPO, SOW, Head-Count Tracking or Blended solutions
• Supports continuous improvements in the way-of-working, tools, methods and solution concepts

Client & Customer Management

• Supports internal customers to ensure their needs are met and/or helps senior colleagues manage client relationships
• Works with the Workstream Leads and SME’s, to facilitate their activities for the delivery of the services sold
• Is the first point of contact for the client regionally regarding the change management strategy
• Builds strong business relationships with the client

Key competencies

intellectual strength

• Randstad Sourceright leaders leverage strong intellectual power to identify patterns and draw insights from information in order to conceptualize strategic direction, solve problems and identify opportunities.

Agility

• Randstad Sourceright leaders leverage proactively address change on all dimensions. They anticipate change and view situations from different perspectives whilst keeping pace in decision making to realize opportunities and mitigate risks.

excellent execution

• Randstad Sourceright leaders drive excellent execution by setting robust processes to execute strategies and follow through with strong monitoring and operational navigation to ensure results. Is firm and courageous in leading execution.

Lead

• Randstad Sourceright leaders enable teams to deliver high performance by providing direction and clarity of purpose, a focus on accountability and the orchestration of efforts. They set high standards and provide the support people need.

Connect

• Randstad Sourceright leaders identify potential for synergies across the business and build commitment to achieve shared goals. They thrive on working with people that represent a mix of backgrounds, insights and perspectives.

Partner

• Randstad Sourceright leaders build strategic partnerships with clients and stakeholders. They actively shape the external environment for the success of Randstad Sourceright, leveraging their personal credibility and thought leadership in getting people onside.

Compliance

• Uses previous experience and knowledge to act independently while guiding and training others on achieving full compliance with applicable rules and regulations in management and/or operations

Action Planning

• Uses knowledge and skills to work independently
• Project Management
• Uses extensive experience, knowledge and skills to work independently

Ideal Candidate

education

• Bachelor or University degree preferably in Business Administration or Economics or relevant business experience
• Project Management or Organizational change education/certification highly preferred

experience

• Minimum of 8+ years of Change/Organizational Management experience
• Minimum of 10+ years of MSP/RPO/SOW or Human Capital consulting experience
• Medium amount of transformation, change and organizational design experience
• Experience of change management initiatives for large/mega size organizations

knowledge

• Evidence of a high level change management knowledge in MSP, RPO and preferably SOW
• Understanding of the principles and frameworks of successful change readiness and change management
• Understanding of project delivery and acceptance process within a fast-paced business environment

additional skills needed

• Strong and open communicator, both verbally and in writing with excellent literate skills
• Hands on working mentality and strong attention to detail
• Ability to "think and act promptly"
• Strong and open communicator, both verbally and in writing
• Strong planning and organizational skills combined with task and time management skills, positively influenced under time pressure
• Project management: support and deliver change projects within agreed timescales and budget
• Demonstrate a high degree of adaptability to move from one project to another and sometimes contributing to multiple projects simultaneously
• Managing client relationships with excellent customer facing and interpersonal skills
• Strategic thinking and excellent understanding of the client’s needs; ability to manage the change management aspect during implementation of new solutions and drive transformation projects
• Good understanding of the cultural differences between countries and local playing field
• Sensitive in working and managing virtual teams
• Strong influencing, communications and people management skills
• Demonstrated skills in Smartsheet or similar project management tools
• Experience of using and in-depth understanding of ATS, VMS or similar recruitment/ HR systems
• Willingness to travel (regional and global) is required as appropriate.

what can you expect in return?

• To work within our world renowned Human forward culture
• Become part of a fabulous group of colleagues; energetic, multicultural and a true team, ready to support each other whenever needed
• To work in a diverse and inclusive environment
• An extremely competitive salary + bonus
• Excellent benefits package
• Strong work/life balance, with wellbeing and mental health day