L2 Technical Support
1 week ago
Project Description:
Group Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble, and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability, and innovation. In Group T&O, we manage the majority of the Bank's operational processes and inspire, to delight our business partners through our multiple banking delivery channels.
Responsibilities:
- Ability to provide continuous improvement initiatives and automating recurring tasks to reduce toil for both end users and our own team.
- Alert respective stakeholders about delays or issues.
- Management/ coordination of production defects, including cases where program changes are required.
- To carry out Duty Support rotations among the team members. Mostly on-call basis during off office hours in case of escalations from our level1 team.
- Coordinate with ADA Central team with new changes and responsible for all production implementations.
- Maintain system operations manuals & related documents.
- Monitor system performance and escalate when necessary.
- Keeps track of problem tickets/reports.
- Upstream and downstream coordination when necessary.
- KT to new resource onboard (Support).
- To provide day-to-day production support for in-house applications/Murex.
- Support User and DEV team ADHOC service requests.
- Historical load to correct the data-related issues.
- Work with DEV team daily during the migration of different applications until successfully completed.
Mandatory Skills Description:
- 6-9 years of working in an L2 Support Environment with SQL, Unix Shell scripting, Linux, Python, ELK, basic Java, Object-oriented programming, Microservices, SQL, Open shift, CI/CD tools (Git hub/Jenkins), AWS
- Technical background in Java full-stack
- To develop monitoring tools/alerts to create proactive actions (eg: auto healing/recovery)
- To develop monitoring tools/alerts to create proactive actions
- Deploy BAU requests
- Management/ coordination of production defects, including cases where program changes are required
- To assist in rolling out of new version of the application adhering to the best practices of the release management procedures
- Able to write scripts using shell/ Python etc. for monitoring, system troubleshooting, and maintenance operations
- Experience working in elastic search for logging, monitor systems & services
Nice-to-Have Skills Description:
- Strong interpersonal, oral, and written communication skills
- Good to have some experience working in back-office trading applications
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