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IT Support Assistant

4 weeks ago

Gurgaon, Haryana, India Genesis Technology Services Limited Full time

Job Title : IT Support Assistant

Location : Gurugram Haryana India

Employment Type : Full-Time

Department : IT Support

Note : We are only considering candidates from Delhi and Gurgaon. Please apply only if you are based in either of these locations.

Job Summary :

We are seeking a skilled and proactive IT Support Assistant to join our IT team. The ideal candidate will have hands-on experience in managing and resolving daily IT support tickets, with prior experience using Microsoft Admin Center. This role also involves maintaining company user accounts, ensuring IT security compliance, and supporting IT functions in alignment with ISO 27001 standards.

Key Responsibilities :

- Respond to and resolve daily IT support tickets, including hardware, software, and network-related issues.

- Manage and maintain user accounts, access rights, and security groups in Microsoft 365 and Azure AD via Microsoft Admin Center.

- Ensure security protocols are followed in line with organizational and ISO 27001 standards.

- Monitor system performance and perform routine maintenance and updates.

- Assist with onboarding and offboarding employees from an IT systems perspective.

- Maintain documentation of systems, configurations, and support procedures.

- Support regular IT audits and assist in compliance initiatives.

- Escalate complex issues to senior IT staff or vendors as required.

Required Skills & Qualifications :

- Proven experience with Microsoft Admin Center, Microsoft 365, and basic Azure administration.

- Strong understanding of IT support processes and ticketing systems.

- Familiarity with ISO 27001 and its implementation in IT operations.

- Knowledge of basic networking, system troubleshooting, and IT asset management.

- Excellent communication and problem-solving skills.

- Ability to prioritize tasks and work independently or collaboratively.

Preferred Qualifications :

- Certification in Microsoft (e.g., MS-900, AZ-104) or CompTIA (e.g., A+, Security+).

- Experience in environments with active ISO 27001 certification.

- Experience with ITIL processes.

(ref:hirist.tech)