Contract Support Assistant

About this role:

Provide administrative and professional support to internal clients through the timely processing of Contracts Management, Pricing and Deal Hub administrative functions.

What you'll do:

• Liaise with internal associates in relation to client custom product, pricing, and contract terms.

• Responsible for entering product and pricing data into Gartner systems from client contract documents while recognizing non-standard terms that require modifications.

• Manage access to custom price lists within Gartner systems based on account eligibility.

• Perform quality assurance testing of completed work.

• Assist teams with changes to standard price lists and annual price action tasks, as required.

• Responsible for monitoring and managing global email in-boxes that provides direct support of Global sales teams.

• Responsible for collation of data from Gartner systems and resources into individual client specific forms and questionnaires while recognizing non-standard terms that require negotiation or modifications.

• Liaise with internal associates in relation to client legal forms and requests. Manage Pricing/Deal Hub/Sales/Contracts team requests and work with others as required to meet individual and group objectives and deadlines. Support periodic reporting and analysis on key metrics.

• Respond to all emails, live calls and voice mails within each business day.

• Suggest process and technology improvements to provide greater support and coverage for internal clients, while completing other tasks as required.

What you'll need:

• Degree with major field of study in law/business administration.

• Minimum two years' experience of working in (preferably contracts/pricing) administration department of an international firm or intellectual property based business gained after college.

• As the first point of contact for many internal associates, it is imperative that this person be extremely professional and customer service oriented, in order to ensure a positive client experience.

• Experience and adaptability in a fast paced work environment preferably in client service with the ability to prioritize work load based on value of business to Gartner.

• Experience & proficiency with Microsoft Office and database systems – expert capability in Microsoft Excel.

• Experience handling multiple priority activities/projects at once within allotted SLA.

• Strong interpersonal and relationship building skills.

• Excellent English verbal and written communication skills, incorporating requirements, action plan and timeline when communicating with internal subject matter experts.

• Process-driven, methodical, organized and pays strong attention to detail. Internal: Pricing, Sales, Consultants, CFS, Finance, Global Legal Team

• External: Clients, Law Firms

Who you are:

• Be able to work autonomously (i.e., high degree of self-reliance/self-starter)

• Team player with good time management skills

• Free up internal senior team members by handling the repetitive, non-subjective requests

• Pricing/Contract Specialists will have the ability to focus on the higher value tasks

• Help to ensure that all SLA's are met and sales are fully supported across all varied requests

What we offer:

• In addition to an outstanding work environment with rapid advancement potential, Gartner associates enjoy exceptional compensation and benefits, including:

• An upbeat, positive culture. Integrity, objectivity, collaboration, results and a no-limits mind-set are central to our values

• Limitless growth. We work with you to help you meet your goals and advance within the company

• Encouragement to be innovative and challenge status quo

• Exposure to industry leading training and development

• Performance based recognition and rewards

Who are we? 

At Gartner, Inc. (NYSE:IT), we guide the leaders who shape the world.

Our mission relies on expert analysis and bold ideas to deliver actionable, objective insight, helping enterprise leaders and their teams succeed with their mission-critical priorities.

Since our founding in 1979, we've grown to more than 21,000 associates globally who support ~14,000 client enterprises in ~90 countries and territories. We do important, interesting and substantive work that matters. That's why we hire associates with the intellectual curiosity, energy and drive to want to make a difference. The bar is unapologetically high. So is the impact you can have here.

What makes Gartner a great place to work? 

Our sustained success creates limitless opportunities for you to grow professionally and flourish personally. We have a vast, virtually untapped market potential ahead of us, providing you with an exciting trajectory long into the future. How far you go is driven by your passion and performance.

We hire remarkable people who collaborate and win as a team. Together, our singular, unifying goal is to deliver results for our clients.

Our teams are inclusive and composed of individuals from different geographies, cultures, religions, ethnicities, races, genders, sexual orientations, abilities and generations.

We invest in great leaders who bring out the best in you and the company, enabling us to multiply our impact and results. This is why, year after year, we are recognized worldwide as a great place to work.

What do we offer? 

Gartner offers world-class benefits, highly competitive compensation and disproportionate rewards for top performers. 

In our hybrid work environment, we provide the flexibility and support for you to thrive — working virtually when it's productive to do so and getting together with colleagues in a vibrant community that is purposeful, engaging and inspiring.

Ready to grow your career with Gartner? Join us.

The policy of Gartner is to provide equal employment opportunities to all applicants and employees without regard to race, color, creed, religion, sex, sexual orientation, gender identity, marital status, citizenship status, age, national origin, ancestry, disability, veteran status, or any other legally protected status and to seek to advance the principles of equal employment opportunity.

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