Operations Manager

5 days ago

Pune, India Corporate Culture Full time

Company Description

Corporate Culture is a company that has been delivering exceptional services for the past 18 years. We are dedicated to exceeding the expectations of our clients by providing them with exceptional resources and services. Our team of diverse individuals, known as our Brand Managers, work together to provide a wide range of services, from venue selection to event execution. With a stellar reputation and extensive experience both in India and abroad, we let our work speak for itself.



Job description

1. Overseeing the planning, coordination, and execution of MICE tours to ensure seamless operations. This includes managing group visas, air tickets, hotels, rooming, etc.


2. Identifying areas for improvement in operations processes and procedures and implementing measures to continuously improve the efficiency and effectiveness of MICE tour operations.


3. Managing relationships with vendors, such as hotels, transportation providers, activity operators, giveaways vendor, airline ticketing team, visa team, etc. to ensure that they meet quality standards and deliver services as per agreed-upon terms.


4. Ensuring that all services provided to customers meet or exceed quality standards. This includes developing and implementing quality control procedures, conducting regular inspections, and resolving any quality-related issues.


5. Developing and managing budgets for MICE tours and ensuring that costs are controlled within the approved budget. This includes identifying areas where cost savings can be achieved and implementing cost-saving measures.


6. Leading and managing a team of operations professionals. This includes setting goals, providing coaching and feedback, handling crises situations and ensuring that team members have the resources and support they need to succeed.


Qualifications

  • Strong organizational and leadership skills
  • Excellent problem-solving and decision-making abilities
  • Experience in event management and operations
  • Ability to work under pressure and meet tight deadlines
  • Excellent verbal and written communication skills
  • Attention to detail and strong multitasking abilities
  • Proficiency in Microsoft Office and event management software
  • Previous experience in a similar role is a plus
  • Bachelor's degree in Business Administration or related field

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