Training And Quality Manager
2 weeks ago
Role: Training & Quality Manager Training & Quality Manager Department:Business Location:Jodhpur Reports to:Chief Business OfficerAbout LXME LXME Money Made for Her. LXME is Indiaʼs first comprehensive financial ecosystem designed exclusively for women — empowering them toearn, spend, save, and investwith confidence. FromLXME Pay(ourUPI-led payments platform)toInvestandLearn , weʼre building a new kind of financial experience — one that starts with education and ends with empowerment.About the Role TheTraining &Quality Managerwillbe the capability and compliance custodian of LXMEʼsbusiness organization. Youʼll design and deliver training programs that empower every customer-facing team — fromSalestoDistributiontoMoney Coach— while ensuring excellence in quality, compliance, and customer experience. This is a hands-on role that combinescontent creation, facilitation, quality audits, and performance enablement — to drive real, measurable improvement across sales, service,and advisory functions.What Youʼll Build / Lead / Own Design and maintainLXMEʼs central trainingframework & playbookfor all teams. Conductonboarding, refresher, and product certification programs(including NISM). Developsales and soft-skill trainingmodulesaligned with LXMEʼs missionand tone. LeadQA audits(voice and non-voice) — ensuring accuracy, compliance, and empathy in every customer interaction. Build and maintainquality scorecards , dashboards, and improvement plans. Track and reportCSAT, NPS, and quality trends ; implement feedback loops with team leaders. Partner with team heads to ensurepost-training performance upliftand measurable ROI from enablement efforts.What Success Looks Like 100% trainingcompletion and certification compliance. Improved sales conversion and service qualitypost-training. Reduction in compliance and communication errors. Continuous NPS / CSAT improvement. Data-backed QA reporting adopted across all CBO verticals.Who You Are A passionate trainer and meticulous quality lead rolled into one. Comfortable designingcontent, facilitating sessions,and leading audits hands-on. Analytical and structured — capable of linking trainingoutcomes with businessKPIs. Experienced in fintechor BFSI customer environments. Excited to contribute to LXMEʼs mission of making financial confidence a lived reality for women.Qualifications & Experience 4–6 years of experience intraining,QA, or enablement roleswithin fintech, BFSI, or customer experience domains. Proven expertise insales training, call quality management, and compliance adherence. Strong commandofExcel / QA scorecards / presentation toolsfor reports. Exceptional communication and facilitation skills. Familiarity with NISM certification processes preferred.Why LXME At LXME, everyconversation counts. Youʼll ensure that every salespitch, support call,and coaching sessionreflects LXMEʼs promise- ‘Money Made for Herʼdelivered with trust, empathy,and precision.
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Training and Quality Manager
4 weeks ago
New Delhi, India Innodata Inc. Full timeThe Training & Quality Manager – AI/LLM Practice will lead global training and quality initiatives for AI/LLM projects, ensuring operational excellence, consistency, and compliance. The role focuses on building scalable training frameworks, standardizing quality processes, and driving continuous improvement across global teams. You’ll collaborate with...
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Training And Quality Manager
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Training And Quality Manager
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Training Manager
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Training Manager
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New Delhi, India DLF Hospitality Full timePURPOSETo lead the creation and delivery of innovative Learning & Development strategies that build organizational capability, foster a culture of continuous learning, and equip employees with the skills, knowledge, and mindset required to achieve business excellence and brand objectives.REPORTS TOOperations Head | L&D HeadINTERACTS WITHExternal: Hospitality...
