Senior Technical Support Engineer

4 weeks ago


Bengaluru, India Swift Strategic Staff Solutions INC Full time

Job Description :


Required Skills :

Below are the additional details of this role :

- Capital Markets Domain knowledge is preferred.

- Knowledge of Information Technology Infrastructure Library (ITIL), integration across Incident, Problem & Change (IPC) Management.

- Knowledge about other products like BMC Control-M(CM), Cross File Transfer (CFT), Connect Direct and NetBackup is preferred.

- Basic understanding of IT infrastructure and troubleshooting.

- Technical and system expertise in relevant IT workstreams.

- Strong analytical and problem-solving skills.

- Advanced troubleshooting, including the ability to delve in more complex issues, which require a deeper understanding of systems and applications.

- Specialized knowledge in specific areas allowing them to tackle intricate problems.

- Collaboration with L1 Support to provide guidance and share insights for ongoing issue resolution.

- Strong problem-resolving abilities, communication skills (written and verbal), time administration and management, and the team partnership and collaboration.

- Escalation to L3 Support in timely manner when challenges require an even higher level of expertise and/or experience.

- Ability to effectively interact with stakeholders in implementation of new functionality and solving problems.

- Strong communication skills (written and verbal).

- Capability to coordinate and execute projects assigned.

(ref:hirist.tech)

  • Bengaluru, India HealthEdge Full time

    Position summary:We are looking for Technical Support Engineers who are proficient with Java-based technologies andframeworks. As a Software Engineer in Product Support, your primary focus is to is to troubleshootHealthEdge customers issues and improve user experience over time and provide technical support tointernal and external clients, for both hosted...

  • Support Engineer

    3 weeks ago


    Bengaluru, India Brandmuscle Full time

    Brandmuscle is the largest provider of distributed marketing software and services in North America, offering a comprehensive local marketing automation platform backed by 24/7 on-demand support. Brandmuscle helps national and global brands capitalize on opportunities and local market conditions with brand-compliant, customized marketing across all media and...


  • Bengaluru, India Oracle Full time

    Department Description: Oracle LinuxThe Oracle Linux Support program delivers enterprise-class support for Linux with premier backports, legal indemnification, full-stack testing, modern kernels, and more. Oracle Linux support includes support for OpenStack, Containers, Docker and use of our industry-leading zero-downtime Ksplice patching technology. Driven...


  • Bengaluru, India LogiCoy, Inc. Full time

    Role: Technical support EngineerYears of Experience: In an approximate range of 2 to 6 years.Key Skills: Technical Support, Healthcare, Troubleshooting, US timing, EMR and Pharmacy Integration.Location: Bangalore, India and Continental US Candidate must have min 2-4 years of experience in Technical support using different support channels like Chat, Email,...


  • Bengaluru, India Oracle Full time

    Department Description: Oracle Linux  The Oracle Linux Support program delivers enterprise-class support for Linux with premier backports, legal indemnification, full-stack testing, modern kernels, and more. Oracle Linux support includes support for OpenStack, Containers, Docker and use of our industry-leading zero-downtime Ksplice patching technology....


  • Bengaluru, India Autodesk Full time

    Position OverviewSenior Technical Support Manager at AutodeskOur Senior Managers increase performance through positive leadership and contribute to strategy while collaborating with all parts of the company to, with the goal of increasing customer satisfaction and loyalty.You will lead a global technical support management team with a focus on helping...


  • Bengaluru, India HealthEdge Full time

    Position summary:We are looking for Technical Support Engineers who are proficient with Java-based technologies andframeworks. As a Software Engineer in Product Support, your primary focus is to is to troubleshootHealthEdge customers issues and improve user experience over time and provide technical support tointernal and external clients, for both hosted...


  • Bengaluru, India HealthEdge Full time

    Position summary:We are looking for Technical Support Engineers who are proficient with Java-based technologies andframeworks. As a Software Engineer in Product Support, your primary focus is to is to troubleshootHealthEdge customers issues and improve user experience over time and provide technical support tointernal and external clients, for both hosted...


  • Bengaluru, India HealthEdge Full time

    Position summary: We are looking for Technical Support Engineers who are proficient with Java-based technologies and frameworks. As a Software Engineer in Product Support, your primary focus is to is to troubleshoot HealthEdge customers issues and improve user experience over time and provide technical support to internal and external clients, for both...


  • Bengaluru, India Fortinet Full time

    Fortinet is currently looking for professional computer networking aspirants for its senior “Technical Support Engineer 2” role to join our Bangalore office to provide exceptional customer service for our loyal customers. The ideal candidate is energetic and passionate about working for Fortinet and supporting our customers while developing good and...


  • Bengaluru, India Fortinet Full time

    Fortinet is currently looking for professional computer networking aspirants for its senior “ Technical Support Engineer 1 ” role to join our Bangalore office to provide exceptional customer service for our loyal customers. The ideal candidate is energetic and passionate about working for Fortinet and supporting our customers while developing good and...


  • Bengaluru, India Avaya Full time

    About Avaya Businesses are built by the experiences they provide, and everyday millions of those experiences are delivered by Avaya Holdings Corp. Avaya is shaping what's next for the future of work, with innovation and partnerships that deliver game-changing business benefits. Our cloud communications solutions and multi-cloud application ecosystem power...


  • Bengaluru, India LogiCoy, Inc. Full time

    Role:Technical support EngineerYears of Experience:In an approximate range of 2 to 6 years.Key Skills:Technical Support, Healthcare, Troubleshooting, US timing, EMR and Pharmacy Integration.Location: Bangalore, India and Continental USCandidate must have min 2-4 years of experience in Technical support using different support channels like Chat, Email, On...

  • Senior Engineer

    4 weeks ago


    Bengaluru, India HARMAN International Full time

    HARMAN’s engineers and designers are creative, purposeful and agile. As part of this team, you’ll combine your technical expertise with innovative ideas to help drive cutting-edge solutions in the car, enterprise and connected ecosystem. Every day, you will push the boundaries of creative design, and HARMAN is committed to providing you with the...


  • Bengaluru, India Autodesk Full time

    Position Overview Senior Technical Support Manager at Autodesk Our Senior Managers increase performance through positive leadership and contribute to strategy while collaborating with all parts of the company to, with the goal of increasing customer satisfaction and loyalty. You will lead a global technical support management team with a focus on...


  • Bengaluru, India Fortinet Full time

    Fortinet is currently looking for professional computer networking aspirants for its senior “Technical Support Engineer 1” role to join our Bangalore office to provide exceptional customer service for our loyal customers. The ideal candidate is energetic and passionate about working for Fortinet and supporting our customers while developing good and...


  • Bengaluru, India Fortinet Full time

    Fortinet is currently looking for professional computer networking aspirants for its senior “Technical Support Engineer 2” role to join our Bangalore office to provide exceptional customer service for our loyal customers. The ideal candidate is energetic and passionate about working for Fortinet and supporting our customers while developing good and...


  • Bengaluru, India Avaya Full time

    About AvayaBusinesses are built by the experiences they provide, and everyday millions of those experiences are delivered by Avaya Holdings Corp. Avaya is shaping what's next for the future of work, with innovation and partnerships that deliver game-changing business benefits. Our cloud communications solutions and multi-cloud application ecosystem power...


  • Bengaluru, India ADCI - Karnataka - A66 Full time

    Selling on Amazon is one of the fastest growing businesses at Amazon.com with more than 50% of all items currently sold originating from third-party sellers. Our team is responsible for the development of next generation solutions that enable Amazon and Third-Party developers worldwide to innovate, develop and distribute applications used by millions of...


  • Bengaluru, India Inspirisys Solutions Limited Full time

    Associate Engineer Technical Support | BangaloreFunction - InfrastructureJob Profile:Associate Engineer Technical Support with Desktop Support knowledgeRequirements:Should have 2+ years of experience in Desktop Support, Installation, and troubleshooting