Executive / Senior Executive - Order to cash - Sales Order Processing

2 weeks ago

Mumbai, India NEC Full time

Job Description

Requisites

Education:

Postgraduate (B. Com/Honors) or a bachelor’s degree with relevant experience in OTC Operations. 

Experience (years):

Executive - Graduate with 2 to 4 years of experience 

Sr Executive – Graduate with 4 to 6 years of experience 

Relevant Experience:

OTC or Accounts Receivable (Sales Order Processing) 

Location:

Mumbai (Airoli) and Bangalore 

Working Hours:

hours/day (US Shift) 

Role Summary:

Receive and process sales orders accurately and efficiently using the company's sales management system 

The role will also require coordinating with the NEC, Invoicing Processing team, collections and credit management team. 

Qualification Criteria/Work Experience

Essential:

Strong knowledge of OTC Sales Order operations 

Working knowledge of SAP Finance module 

Experience in shared services/customer facing environment 

Understanding of standard operating procedures 

Knowledge of system, applications, operating tools, metrics and excel 

Good communication skills, plus good verbal & written presentation skills 

Flexibility to work within a high growth, rapidly changing environment 

Ability to self-motivate and initiate change 

Ability to work with colleagues at all levels.

Order Processing Responsibilities

Review orders received from Retained Organization (RO) for accuracy as per pre-defined format 

Perform technical, commercial and administrative validation on a customer order 

Record daily volumes, rejections, exceptions, and quality-checks in timely manner 

Enter order details into the system database 

Process orders as per standard operating procedure within defined Turn Around Time (TAT) 

Coordinate with RO to understand any discrepancies on order details 

Create order fulfilment tracker and document relevant details to support order monitoring activities 

Primary point of contact for order processing related queries 

Respond to queries in a timely and accurate manner 

Undergo relevant training to ensure apt knowledge transfer is done to enable self and peers to conduct order processing tasks in GSSCs 

Coordinate with relevant stakeholders to complete tasks assigned by RO or team lead 

Timeliness: Perform order processing tasks as per defined TAT 

Accuracy: Ensure 100% accuracy rate in day-to-day activities to ensure Service Level Agreements are met 

Key Skills 

Sales order processing and Invoice Creation

Accounts Receivable Ledger Management 

Financial Accounting and Reporting 

Advanced Excel and Spreadsheet Skills 

SAP ERP and Accounting Software Proficiency 

Team Player 

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