IDFC First Bank
2 days ago
Job Title - Relationship Manager - First Wealth
Place of work - Mumbai
Business Unit - Retail Banking
Function - Branch Banking
Job Purpose - The role includes managing assigned client portfolio to ensure superior service delivery leading to cross sell.
- It would include CASA Build up as per branch targets, improving product holding per customer through cross sell of all banking products, acquiring new clients and managing the walk in clients.
- The role entails managing all cash, routine transactions for bank customers including fund transfer, accepting deposits & withdrawals and managing deliverables.
- Roles and Responsibilities :
- Ensure effective client engagement leading to cross sell.
- Increase in 'Product holding per customer' within mapped portfolio.
- Ensure all the clients engaged are profiled and presented with suitable banking products.
- Be solution oriented and ensure effective on-boarding on Mobile/Net Banking, Bill Pay, SIP, Insurance & Investment solutions, Retail and SME Loans and relevant banking programs.
- Ensure monthly operating plan is met to improve scorecard and decile rankings.
- Coordinate with respective relationship managers for closure of business loans, working capital, POS, CMS, trade transactions generated through client engagement.
- Responsible for creating a customer-focussed approach for quick resolution of all queries and complaints to achieve NPS benchmarks.
- Custodian of the branch vault, manage vault limits, cash and non-cash transactions.
- Ensure Nil instances of cash shortage or excess at teller counter.
- Updating the key registers regularly and review branch reports like end of day (EOD) cash position report LTR, Instruments issued etc.
- Monitoring of dummy accounts, suspense accounts, deferred accounts, accounts payable/ receivable, reconciliation and maintenance of suspense accounts register as per the required format.
- Ensure strict adherance to the bank policies and compliance.
- Secondary Responsibilities - List the deliverables other than primary, but essential for the role - Perform audit and ensure compliance to internal and external regulations and guidelines
- Provide best in-class customer service to all clients to become their primary banker
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