Associate - Onboarding Manager

23 hours ago

New Delhi, India UrbanPiper Full time

Associate - Onboarding Manager (US)BangaloreAbout UrbanPiper:UrbanPiper is a B2B SaaS platform helping restaurants in digital transformation. With our offering restaurants can manage/automate their online presence be it on their own websites/apps or any of the leading food delivery platforms — Zomato, Swiggy, Amazon Foods Deliveroo, Talabat, HungerStation, Jahez, etc. in the simplest manner.At present, we are processing nearly 3 million transactions every month and partnered with 12,000+ restaurants across India and the Middle East. The most defining aspects of our work are related to — consistency, reliability, scalability, and agility. We make use of a wide variety of technologies and process significantly large amounts of data on a daily-basis.Your Role:As an Associate in Onboarding, you’ll work on complex problem statements, closely coordinating with cross-functional teams to ensure customer needs are met efficiently and effectively. This role is suited for someone who can thrive in a high-energy, cross-functional environment and enjoys working on multiple tasks where time, resources and expectations must be managed effectively.You will:- Develop a deep understanding of UrbanPiper’s suite of products to assist customers in maximizing their digital experience. - Provide end-to-end support to customers in managing their online menus during the onboarding process and post go-live, ensuring they have the tools and support they need to succeed. - Collaborate with the integration team and Technical Account Manager to understand customer requirements, clarify product-related questions, and deliver viable solutions or alternatives. - Work closely with the Customer Service and Product & Engineering (P&E) teams to facilitate quick and effective issue resolution, ensuring a seamless experience for customers in your portfolio. - Build strong, lasting relationships by actively engaging with customers, striving to exceed expectations, and taking extra measures to ensure satisfaction. - Partner with cross-functional team members, aligning efforts to deliver the best possible customer experience and drive long-term value for our clients.We are looking for someone who has/is:- 0-2 years of experience in Customer Success or Relationship Management, ideally within the SaaS space. - A Bachelor’s degree as a minimum educational qualification (Engineering degrees preferred). - Proficiency in English, both written and spoken, with strong communication and interpersonal skills to facilitate cross-team collaboration. - Willing to work during the US hours (night-shift). - Strong analytical skills with a passion for problem-solving and continuous improvement. - Proficiency with tools like Google Workspace, Microsoft Office and other related platforms. - The ability to quickly learn new products, tools, and technologies and share that knowledge effectively with customers.Nice to have:- Prior experience in the food and beverage (F&B) industry, ideally in a role that involved digital transformation or technology implementation. - A basic understanding of API integration is advantageous but not mandatory. - Experience working in fast-paced, dynamic environments where adaptability is key.Apply now if you wish to be a Piper.

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