DSRC - Account Manager - Business Development

4 weeks ago

Chennai, Tamil Nadu, India DATA SOFTWARE RESEARCH COMPANY PRIVATE LIMITED Full time

Account Manager - Business Development

Location: Chennai, India

Experience: 3 to 5 years

Employment Type: Full-time

Job Overview:

- We are seeking a dynamic, organized, and results-driven Business Development Account Manager with a passion for building relationships, identifying new opportunities, and closing deals. You will play a pivotal role in driving revenue growth by leveraging DSRC's value proposition to engage potential clients.

- Your primary focus will be on expanding our presence and securing new business, particularly in the UK, USA, European, North American, and other global markets.

Key Responsibilities:

- Client Relationship Management: Serve as the main point of contact for assigned accounts, diligently ensuring high client satisfaction and robust retention rates.

- Opportunity Identification: Proactively identify and capitalize on new growth opportunities within existing accounts, seeking ways to expand our partnerships.

- Cross-Functional Coordination: Coordinate seamlessly with internal teams, including delivery, technical, and support teams, to meet and consistently exceed client needs and expectations.

- Service Improvement: Actively solicit and utilize client feedback to continuously improve our service delivery and enhance the overall client experience.

Skills and Expertise:

- Account Management Track Record: Proven track record in account management, specifically within an IT consulting or services environment.

- Relationship Building: Expertise in building and nurturing long-term client relationships, establishing yourself as a trusted advisor to our partners.

- Communication & Negotiation: Strong communication skills, both written and verbal, coupled with excellent negotiation abilities to secure favorable outcomes.

- IT Services Understanding: A solid understanding of application development and broader IT services, allowing you to effectively communicate our offerings.

- CRM Proficiency: Proficiency in using CRM (Customer Relationship Management) systems for efficient account management, tracking interactions, and managing pipelines.

(ref:iimjobs.com)

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