TRUGlobal - Senior Account Manager

2 weeks ago

Bengaluru, India TRUGlobal Software India Pvt Ltd Full time

Senior Account Manager are seeking a highly driven Sr. Account Manager Sales & Customer Success with strong experience in IT Services or IT Staffing.This role requires proven expertise in managing enterprise clients, growing strategic accounts, and ensuring high-quality service delivery.Key Growth & Retention:- Manage, retain, and expand Enterprise & Emerging accounts.- Drive cross-sell and up-sell opportunities across IT Services, IT Staffing, and Managed Services.- Build strong executive relationships with CXOs, Delivery Heads, and senior stakeholders.- Achieve quarterly and annual revenue/margin targets.Customer Success & Delivery Coordination:- Act as the primary point of contact for key client relationships.- Work closely with delivery and recruitment teams to ensure timely and quality fulfilment.- Monitor customer satisfaction (CSAT/NPS) and lead improvement actions.- Handle escalations and ensure high client retention.Sales Leadership & Strategic Planning:- Develop account plans, business strategies, and revenue forecasts.- Lead contract renewals, rate negotiations, and commercial discussions.- Collaborate with presales, delivery, and recruitment teams to create customized solutions.- Track industry trends, competitor landscape, and account performance.Market & GTM Support (Good to Have):- Support leadership in GTM initiatives and expansion into new markets (including US region).- Contribute to RFP responses, proposals, and QBR/governance 8 to 12 years of experience in Account Management / Customer Success / Sales within IT Services or IT Staffing (mandatory).- Proven record of driving account growth, revenue expansion, and client retention.- Strong understanding of Staffing Models: Contract, C2H, Permanent, Managed Services.- Experience engaging and influencing CXO-level stakeholders.- Excellent communication, negotiation, and presentation skills.- Strong business acumen and ability to build long-term strategic relationships.Good to Have:- Experience with GTM strategy, US market expansion, or solution-based IT services sales. (ref:iimjobs.com)

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