One MobiKwik Systems
3 days ago
About the Role: Lead the consumer and merchant experience charter for the organization, driving strategy, journey excellence, and digital-first service delivery across all touchpoints in a fast-scaling fintech ecosystem.Key Responsibilities:- Define and execute the overall consumer and merchant experience strategy aligned with business goals. - Design and continuously improve end-to-end consumer and merchant journeys. - Establish and monitor experience KPIs including NPS, CSAT, CES, and TAT. - Strengthen onboarding, servicing, and support processes for merchants to ensure seamless experience. - Drive digital and self-service enablement across customer and merchant touchpoints. - Implement a strong Voice of Customer (VoC) framework to capture and act on insights. - Collaborate with Product, Technology, and Risk teams to improve processes and reduce friction. - Lead CX operations across multiple channels ensuring consistent and superior service delivery. - Build and manage feedback analytics dashboards to track and report experience metrics. - Identify root causes of customer pain points and drive process excellence initiatives. - Champion customer-first culture across the organization through training and engagement. - Lead, mentor, and scale a high-performing customer experience team. 15+ years of experience in Customer Experience or Service Strategy within fintech or internet industry. - Proven track record in designing and executing scalable CX frameworks. - Strong understanding of fintech products, payment flows, and merchant ecosystems. - Experience with CX management tools (e.g., Zendesk, Freshdesk, Salesforce, Sprinklr, Connect Insights etc.). - Excellent analytical, communication, and stakeholder management skills. (ref:iimjobs.com)
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One MobiKwik Systems
2 weeks ago
Gurugram, India MobiKwik Full timeAbout Mobikwik : Mobikwik is India's leading Digital Financial services platform & largest Digital Wallet, trusted by over 167 million users & 4.4 million businesses. As a pioneer in the Fintech space, Mobikwik empowers its users with a robust suite of services, including Digital payments, Credit & Investments. Recently, Mobikwik achieved a significant...
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One MobiKwik Systems
3 weeks ago
Gurugram, India ONE MOBIKWIK SYSTEMS LIMITED Full timeis India's leading Digital Financial Services platform & Largest Digital Wallet, trusted by over 167 million users & 4.4 million businesses.As a pioneer in the Fintech space, Mobikwik empowers its users with a robust suite of services, including Digital payments, Credit & Investments.Recently, Mobikwik achieved a significant milestone with its Initial...
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One Mobikwik Systems
4 weeks ago
Gurugram, India ONE MOBIKWIK SYSTEMS LIMITED Full timeMobikwik is India's leading Digital Financial Services platform & Largest Digital Wallet, trusted by over 167 million users & 4.4 million businesses. As a pioneer in the Fintech space, Mobikwik empowers its users with a robust suite of services, including Digital payments, Credit & Investments. Recently, Mobikwik achieved a significant milestone with...
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One Mobikwik Systems
4 weeks ago
Gurugram, India ONE MOBIKWIK SYSTEMS LIMITED Full timeAbout the Role:We are seeking a seasoned Director - Fraud & Risk to lead MobiKwik's fraud control and AML strategy across payments and lending products. This role will head Fraud Operations, Fraud Analytics, Transaction Monitoring, AML/KYC, and Chargeback Management, driving a proactive and tech-led approach to financial crime Lead and manage fraud...
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One MobiKwik Systems
3 days ago
Gurugram, India ONE MOBIKWIK SYSTEMS LIMITED Full timeAbout the Role: The Director - Fraud Risk & Analytics will lead the organization's fraud risk management and analytics function, combining strategic oversight with deep analytical capabilities. This role will be responsible for building and executing fraud prevention frameworks, leveraging AI/ML-based models, and providing actionable insights to...
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Senior Product Manager
2 weeks ago
Gurugram, Gurugram, India MobiKwik Full timeJob Description Mobikwik is India's leading Digital Financial Services platform & Largest Digital Wallet, trusted by over 167 million+ users & 4.5 million businesses. As a pioneer in the Fintech space, Mobikwik empowers its users with a robust suite of services, including Digital payments, Credit & Investments. Recently, Mobikwik achieved a significant...
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Senior Director Quality Assurance
3 weeks ago
Gurugram, Gurugram, India MobiKwik Full timeJob Description Mobikwik is India's leading Digital Financial Services platform & Largest Digital Wallet, trusted by over 167 million users & 4.4 million businesses. As a pioneer in the Fintech space, Mobikwik empowers its users with a robust suite of services, including Digital payments, Credit & Investments. Recently, Mobikwik achieved a significant...
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One Identity Developer
1 day ago
Bengaluru, Gurugram, Pune, India Tata Consultancy Services Full time ₹ 12,00,000 - ₹ 24,00,000 per yearRole : One Identity Developer & SupportLocation: Bangalore / Pune / GurgaonAbout the Role:We are looking for experienced and passionate 1IM SMEs with strong hands-on expertise in Quest One Identity Manager to join our dynamic cybersecurity team. This role involves building, configuring, and integrating identity management solutions while working closely with...
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System IT Engineer
4 weeks ago
Gurugram, India Setara Networks Full timeSystem IT Engineer We at Indepay | Setara Networks are here to revolutionize the Indonesian payment ecosystem by introducing one click checkout services in order to make transactions zero-fee, instant, and rewarding for the consumer. On one side we’re working with financial institutes to enable real-time account to account transfers through our...
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System IT Engineer
4 weeks ago
Gurugram, India Setara Networks Full timeSystem IT Engineer We at Indepay | Setara Networks are here to revolutionize the Indonesian payment ecosystem by introducing one click checkout services in order to make transactions zero-fee, instant, and rewarding for the consumer. On one side we’re working with financial institutes to enable real-time account to account transfers through our...
