Amazon Connect Cloud Engineer
2 weeks ago
Location : Gachibowli, HYD.Duration : 12 Months. We are seeking an experienced Amazon Connect Cloud Engineer (AWS Certified) with end-to-end implementation expertise in building enterprise-grade cloud contact centers. The ideal candidate will have proven experience in designing, deploying, and optimizing Amazon Connect solutions that integrate AI automation, omnichannel communication, and enterprise systems. This role requires a blend of cloud engineering skills, telephony expertise, and hands-on implementation experience with enterprise clients.Required Qualifications :- AWS Certification : Solutions Architect, Developer, or Advanced Networking (Associate or Professional level required).- 5+ years of direct, hands-on experience in Amazon Connect implementation for enterprise clients.- Proven end-to-end delivery experience from design and development to production rollout.- Strong knowledge of AWS services : Lambda, API Gateway, DynamoDB, Lex, Polly, Contact Lens, CloudWatch, and Kinesis.- Experience with AI-powered contact center automation (chatbots, voice bots, speech analytics).- Expertise in telephony, VoIP, SIP, PSTN, and call routing strategies.- Proficiency in Python, Node.js, or JavaScript for backend automation and integration.Preferred Skills :- Multiple AWS Certifications (Professional or Specialty level).- Experience migrating from legacy platforms (Cisco, Avaya, Genesys, NICE, Five9) to Amazon Connect.- Strong understanding of enterprise CX/EX KPIs and how AI automation drives measurable business value.- Excellent communication, consulting, and client-facing delivery skills.Key Responsibilities Implementation :- Lead end-to-end Amazon Connect deployments from requirements gathering, architecture design, and configuration to testing and go-live.- Develop and implement IVR call flows, routing strategies, and agent hierarchies tailored to enterprise needs.- Deliver secure, scalable, and resilient cloud contact centers with high availability and disaster recovery.AI-Powered Contact Center Solutions :- Integrate Amazon Lex, Contact Lens, and AWS AI/ML services for conversational AI, voice bots, and real-time speech analytics.- Automate workflows and backend processes using AWS Lambda, Step Functions, and API Gateway.- Design and implement self-service and AI-driven automation to reduce manual handling and improve CX/EX.System Integration & Cloud Engineering :- Integrate Amazon Connect with CRM, ERP, and workforce management systems (e.g., Salesforce, ServiceNow, Dynamics 365, Zendesk).- Build backend solutions leveraging DynamoDB, S3, Kinesis, CloudWatch, and QuickSight for reporting and analytics.- Troubleshoot and resolve issues related to SIP/VoIP, PSTN, and telephony integrations. (ref:hirist.tech)
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Hyderabad, India Amazon Full timeThis job is with Amazon, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.DESCRIPTION: As part of the AWS Applied AI Solutions organization, we have a vision to provide business applications, leveraging Amazon's unique experience and expertise, that...
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Hyderabad, India Amazon Full timeThis job is with Amazon, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.DESCRIPTION: As part of the AWS Applied AI Solutions organization, we have a vision to provide business applications, leveraging Amazon's unique experience and expertise, that...
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Amazon Connect Cloud Engineer
3 days ago
Hyderabad, Telangana, India Pronix It Solutions Full time ₹ 20,00,000 - ₹ 25,00,000 per yearShifts: 2-11 PM ISTNotice: Should be less than 30 daysRequired Qualifications• AWS Certification: Solutions Architect, Developer, or Advanced Networking (Associate or Professional level required).• 2+ years of direct, hands-on experience in Amazon Connect implementation for enterprise clients.• Proven end-to-end delivery experience from design and...
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Hyderabad, India Amazon Full timeThis job is with Amazon, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.DESCRIPTION: The Amazon Web Services Professional Services (ProServe) team is seeking a skilled Delivery Consultant to join our team at Amazon Web Services (AWS). In this role,...
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Requirement for Amazon Connect
2 weeks ago
Hyderabad, India Orcapod Full time**Roles and Responsibilities** **Amazon Connect** "AWS Software Engineer: Experience in software development and delivery track record in a range or roles in a scrum environment of which 2+ years of experience in AWS cloud using AWS Services and tools as described below Hands-on experience in working with Lambda, AWS Connect, Amazon Lex, AWS CLI, Kinesis,...
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Hyderabad, Telangana, India Amazon Full timeDescription The Amazon Web Services Professional Services ProServe team is seeking a skilled Delivery Consultant to join our team at Amazon Web Services AWS In this role you ll work closely with customers to design implement and manage AWS solutions that meet their technical requirements and business objectives You ll be a key player in driving customer...
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Amazon Connect Contact Center Associate/Engineer
2 weeks ago
Hyderabad, Telangana, India Weekday AI Full time ₹ 8,00,000 - ₹ 12,00,000 per yearThis role is for one of Weekday's clientsSalary range: Rs Rs ie INR LPA)Min Experience: 3 yearsLocation: HyderabadJobType: full-timeRequirementsAbout the Role:We are actively seeking talented Amazon Connect Contact Center Associates/Engineers at various experience levels for one of our esteemed multinational clients. If you have a passion for leveraging...
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Amazon Connect Contact Center Associate/Engineer
2 weeks ago
Hyderabad, Telangana, India Weekday AI Full time ₹ 9,00,000 - ₹ 12,00,000 per yearThis role is for one of Weekday's clientsSalary range: Rs Rs ie INR LPA)Min Experience: 3 yearsLocation: HyderabadJobType: full-timeAbout the Role:We are actively seeking talented Amazon Connect Contact Center Associates/Engineers at various experience levels for one of our esteemed multinational clients. If you have a passion for leveraging cloud-based...
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Amazon Connect Contact Center Associate/Engineer
2 weeks ago
Hyderabad, Telangana, India Weekday AI (YC W21) Full time ₹ 9,00,000 - ₹ 12,00,000 per yearThis role is for one of Weekday's clientsSalary range: Rs Rs ie INR LPA)Min Experience: 3 yearsLocation: HyderabadJobType: full-timeRequirementsAbout the Role:We are actively seeking talented Amazon Connect Contact Center Associates/Engineers at various experience levels for one of our esteemed multinational clients. If you have a passion for leveraging...
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Amazon Connect
3 weeks ago
Hyderabad, India HCLTech Full timeAmazon Connect, Contact Center,JavaScriptTypescript/Python
