Amazon Connect Consultant, Professional Services Gcc

Description The Amazon Web Services Professional Services ProServe team is seeking a skilled Delivery Consultant to join our team at Amazon Web Services AWS In this role you ll work closely with customers to design implement and manage AWS solutions that meet their technical requirements and business objectives You ll be a key player in driving customer success through their cloud journey providing technical expertise and best practices throughout the project lifecycle AWS Global Services includes experts from across AWS who help our customers design build operate and secure their cloud environments Customers innovate with AWS Professional Services upskill with AWS Training and Certification optimize with AWS Support and Managed Services and meet objectives with AWS Security Assurance Services Our expertise and emerging technologies include AWS Partners AWS Sovereign Cloud AWS International Product and the Generative AI Innovation Center You ll join a diverse team of technical experts in dozens of countries who help customers achieve more with the AWS cloud Possessing a deep understanding of AWS products and services as a Delivery Consultant you will be proficient in architecting complex scalable and secure solutions tailored to meet the specific needs of each customer You ll work closely with stakeholders to gather requirements assess current infrastructure and propose effective migration strategies to AWS As trusted advisors to our customers providing guidance on industry trends emerging technologies and innovative solutions you will be responsible for leading the implementation process ensuring adherence to best practices optimizing performance and managing risks throughout the project The AWS Professional Services organization is a global team of experts that help customers realize their desired business outcomes when using the AWS Cloud We work together with customer teams and the AWS Partner Network APN to execute enterprise cloud computing initiatives Our team provides assistance through a collection of offerings which help customers achieve specific outcomes related to enterprise cloud adoption We also deliver focused guidance through our global specialty practices which cover a variety of solutions technologies and industries 10034 Key job responsibilities As an experienced technology professional you will be responsible for - Designing and implementing complex scalable and secure AWS solutions tailored to customer needs - Providing technical guidance and troubleshooting support throughout project delivery - Collaborating with stakeholders to gather requirements and propose effective migration strategies - Acting as a trusted advisor to customers on industry trends and emerging technologies - Sharing knowledge within the organization through mentoring training and creating reusable artifacts About the team Diverse Experiences AWS values diverse experiences Even if you do not meet all of the preferred qualifications and skills listed in the job description we encourage candidates to apply If your career is just starting hasn t followed a traditional path or includes alternative experiences don t let it stop you from applying Why AWS Amazon Web Services AWS is the world s most comprehensive and broadly adopted cloud platform We pioneered cloud computing and never stopped innovating - that s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses Inclusive Team Culture AWS values curiosity and connection Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique Our inclusion events foster stronger more collaborative teams Our continual innovation is fueled by the bold ideas fresh perspectives and passionate voices our teams bring to everything we do Mentorship Career Growth We re continuously raising our performance bar as we strive to become Earth s Best Employer That s why you ll find endless knowledge-sharing mentorship and other career-advancing resources here to help you develop into a better-rounded professional Work Life Balance We value work-life harmony Achieving success at work should never come at the expense of sacrifices at home which is why we strive for flexibility as part of our working culture When we feel supported in the workplace and at home there s nothing we can t achieve Basic Qualifications - 3 years of experience in cloud architecture and implementation - Bachelor s degree in Computer Science Engineering related field or equivalent experience - 3 years of experience as a contact center technology architect enterprise IT Architect or senior contact center developer with at least 1 year experience with any of the following platforms Amazon Connect Avaya Cisco Genesys NICE InContact Salesforce - 3 years experience designing and implementing at least 2 of the following contact center solutions IVR chat custom reporting quality management agent desktop or workforce management - 2 years experience in Software development DevOps with minimum of 3 successful deployments integrating contact center platforms with at least 2 of the following bots APIs web services or databases Preferred Qualifications - AWS experience preferred with proficiency in a wide range of AWS services e g EC2 S3 RDS Lambda IAM VPC CloudFormation - AWS Professional level certifications e g Solutions Architect Professional DevOps Engineer Professional preferred - Experience with automation and scripting e g Terraform Python - Knowledge of security and compliance standards e g HIPAA GDPR - Strong communication skills with the ability to explain technical concepts to both technical and non-technical audiences - Knowledge of Amazon Connect or Amazon Lex capabilities benefits and required deployment skills - Experience incorporating generative AI into the contact center voice or chat bots agent assist or next best action to answer questions or drive self-service experiences including architecture design model selection and integration prompt engineering and data preparation Our inclusive culture empowers Amazonians to deliver the best results for our customers If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information If the country region you re applying in isn t listed please contact your Recruiting Partner