Manager - Food & Beverage

2 weeks ago

Puducherry, India CGH Earth Full time

Excellence & Guest Experience:- Lead and manage all F&B service operations, including the main restaurant, bar, and in-room dining, ensuring a high standard of service that is both professional and warm.- Train the team to provide a personalised service, anticipating guest needs and sharing the unique story of the resort's culinary offerings, from the spice-infused menus to the locally sourced ingredients.- Handle guest feedback and complaints with grace and professionalism, ensuring all dining experiences are positive and memorable.- Ensure the dining environment remains serene and aligned with the resorts eco-conscious, rustic theme.Operational Management:- Develop and implement efficient operational procedures for all F&B service outlets.- Manage staffing levels, scheduling, and performance reviews to maintain a motivated and high-performing team.- Oversee inventory management, including cutlery, crockery, and linen, and work closely with the kitchen team to ensure seamless service flow.- Monitor and control operational costs, including labor and supplies, to meet financial targets.Team Leadership & Development:- Inspire, train, and mentor the F&B service team, promoting a positive, knowledgeable, and customer-centric work culture.- Conduct regular training sessions on service standards, menu knowledge (including the unique spices and ingredients used), wine pairing, and responsible service practices.- Foster a collaborative environment between the front-of-house and back-of-house teams to ensure a cohesive operation.Brand Ambassador:- Act as a key ambassador for the resort's commitment to sustainability and responsible tourism.- Educate guests on the resorts efforts to reduce waste, source locally, and support the community through its culinary programs.- Assist in curating unique dining experiences, such as special dinners, spice tastings, or cooking demonstrations that highlight the resort's unique character.Qualifications & Skills:- Bachelor's degree in Hotel Management, Hospitality, or a related field.- Minimum of 3-5 years of experience in an F&B service management role within a 4or 5-star hotel or resort.- Strong knowledge of restaurant operations, including service protocols, table etiquette, and bar management.- Excellent leadership, communication, and interpersonal skills.- A deep passion for food and beverage, with a strong understanding of diverse cuisines and beverages.- Ability to work in a fast-paced environment and handle multiple tasks simultaneously.- Flexibility to work shifts, including evenings, weekends, and holidays.- Fluency in English is essential; knowledge of other languages is an advantage. (ref:iimjobs.com)

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