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Lumiq - Account Manager - Data Analytics - BFSI Sector
4 weeks ago
Account Manager (Data Analytics, BFSI
- Bachelor's/PG degree in Business, Marketing, or a related field.
- Minimum of 6 years of experience in Account Management in the Data Analytics, Management, BFSI sector.
- Proven ability to manage multiple accounts at a time while maintaining sharp attention to detail.
- Excellent listening, negotiation, and presentation skills.
- Strong verbal and written communication skills.
- Familiarity with the BFSI sector and its regulatory and compliance requirements.
- Knowledge of Data Analytics and Management concepts and tools.
- Experience with CRM software (e.g., Salesforce, Zoho CRM).
Job Description:
- LUMIQ is seeking a proactive and customer-centric Account Manager to join our dynamic team. The Account Manager will play a pivotal role in managing and nurturing existing client accounts and facilitating a smooth transition of accounts from Business Development to Account Management, according to LUMIQ's defined processes.
- The successful candidate will be responsible for maintaining strong relationships with clients, understanding their needs, and ensuring the delivery of high-quality solutions that align with their business objectives. Relationship Management:
- Develop and maintain strong, long-lasting client relationships.
- Ensure the timely and successful delivery of solutions according to client needs and objectives.
- Communicate effectively with clients to identify needs and evaluate alternative business solutions.
Account Transition and Development:
- Manage the transition of new accounts from the Business Development team to Account Management.
- Develop a trusted advisor relationship with key client stakeholders and executive sponsors.
- Identify and grow opportunities within assigned accounts and collaborate with sales teams to ensure growth attainment.
Client Satisfaction and Retention:
- Monitor and measure client satisfaction and work to improve the client experience continuously.
- Address and resolve client concerns effectively and efficiently.
- Conduct regular review meetings with clients to discuss account status and opportunities for additional solutions.
Cross-Functional Collaboration:
- Work closely with internal teams, including Project Management, Development, and Support, to ensure the seamless execution of projects.
- Communicate client needs and expectations to the relevant departments to ensure a consistent client experience.
- Provide feedback and insights gained from client interactions to internal teams.
Contract Management and Renewal:
- Ensure that contractual obligations are understood and managed effectively.
- Facilitate contract renewals and negotiations.
- Monitor account performance and generate regular reports on account status.
What do you get:
- Opportunity to contribute to an entrepreneurial culture and exposure to the startup hustler culture.
- Competitive Salary Packages.
- Group Medical Policies.
- Equal Employment Opportunity.
- Maternity Leave.
- Opportunities for upskilling and exposure to the latest technologies.
- 100% Sponsorship for certification.
- Flexible work hours and zero leave tracking/unlimited PTOs.
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