Sales Service Manager

2 weeks ago

New Delhi, India Gutor Full time

SUMMARY OF JOB

  • Builds business by identifying and selling prospects & maintaining relationships with clients.
  • Achieves maximum sales profitability, growth and account penetration within an assigned territory and/or market segment by effectively selling the company’s products and/or related services.
  • Personally contacts and secures new business accounts/customers.


ESSENTIAL DUTIES AND RESPONSIBILITIES

  • Sells products by establishing contact and developing relationships with prospects & recommending solutions.
  • Maintains relationships with clients by providing support, information, and guidance, researching and recommending new opportunities, recommending profit and service improvements.
  • Establishes, develops and maintains business relationships with current customers and prospective customers in the assigned territory/market segment to generate new business for the organization’s products/services.
  • Analyzes the territory/market’s potential and determines the value of existing and prospective customers value to the organization.
  • Creates and manages a customer value plan for existing customers highlighting profile, share and value opportunities.
  • Maintains quality service by establishing and enforcing organization standards.
  • Meeting sales targets set for the territory.
  • Updating customer data base, record and process orders.
  • Keeps management informed by submitting activity and results reports, such as weekly work plans, and monthly and annual territory analyses.
  • Resolves customer complaints by investigating problems, developing solutions, preparing reports & making recommendations to management.
  • Contributes to team effort by accomplishing related results as needed.
  • Keeps abreast of product applications, technical services, market conditions, competitive activities, advertising and promotional trends through the reading of pertinent literature and consulting with marketing and technical service areas.
  • Cordination & support between client to Gutor Fianance team for the invoicing and collection part


SECONDARY DUTIES

  • Coordinates sales effort with marketing, sales management, accounting, logistics and technical service groups.
  • Plans and organizes personal sales strategy by maximizing the Return on Time Investment for the territory/segment.
  • Recommends changes in products, service, and policy by evaluating results and competitive developments.
  • Identifies advantages and compares organization’s products/services.
  • Supplies management with oral and written reports on customer needs, problems, interests, competitive activities, and potential for new products and services.
  • Identifies business opportunities by identifying prospects and evaluating their position in the industry, researching and analyzing sales options.


KNOWLEDGE AND SKILLS – REQUIRED

  • Degree in Electrical/Electronic as major.
  • 3-5 years of sales experience in custom made products.
  • Being professional and knowledgeable of the services and products offered
  • Networking
  • Negotiating
  • Being client oriented - polite, responsive and persistent
  • Being enthusiastic
  • Being ambitious, confident and able to take initiative
  • Motivation
  • Communication
  • Time management
  • Committment and hard working
  • Sales and order management


KNOWLEDGE AND SKILLS – ESSENTIAL

  • Customer Service, Meeting Sales Goals, Closing Skills, Territory Management, Prospecting Skills,
  • Negotiation, Self-Confidence, Product Knowledge, Presentation Skills, Client Relationships, Motivation for
  • Presentation Skills, Client Relationships, Emphasizing Excellence, Energy Level, Negotiation, Prospecting
  • Skills, Meeting Sales Goals, Creativity, Sales Planning, Independence, Motivation for Sales


PERSONAL ATTRIBUTES

  • Excellent communication and interpersonal skills
  • Flexible to work & travel
  • Knowledge of English grammar, punctuation, and spelling

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