Customer Support Executive

3 days ago

Madurai, India Snaphunt Full time

The Offer

  • Dynamic and Supportive Environment
  • ESI & EPF benefits
  • Night Shift Allowance
  • Yearly Bonus & Increment
  • Sick days off
  • Employee recognition and rewards

The Job

Our client is seeking a dedicated and customer-oriented individual to join our team as a Customer Support Executive for the night shift. In this role, you will be responsible for providing exceptional customer service and assistance to our clients during nighttime hours. Your primary objective will be to address customer inquiries, resolve issues, and ensure overall customer satisfaction.


JOB RESPONSIBILITIES

  • Respond promptly and professionally to customer inquiries via various channels (phone, email, chat, etc.) during the night shift.
  • Provide accurate and relevant information to customers regarding products, services, and company policies.
  • Assist customers in troubleshooting technical issues and provide step-by-step instructions when needed.
  • Identify and escalate complex or unresolved issues to the appropriate departments or senior staff for further assistance.
  • Maintain detailed and accurate records of customer interactions and transactions using the company's customer support software or CRM system.
  • Follow up with customers to ensure their issues have been resolved and they are satisfied with the resolution.
  • Stay up-to-date with product knowledge, company updates, and industry trends to provide accurate and current information to customers.
  • Adhere to company policies and procedures, including privacy and security guidelines, while handling customer information.
  • Meet or exceed the company's key performance indicators (KPIs) and customer service targets.

The Profile

  • Previous experience in customer support or a related role is preferred.
  • Excellent verbal and written communication skills.
  • Ability to work independently and efficiently during night hours.
  • Strong problem-solving and multitasking abilities.
  • Patience, empathy, and a customer-centric approach.
  • Familiarity with customer support software or CRM systems is a plus.
  • Basic technical knowledge to handle general customer inquiries.
  • Flexibility to adapt to changing schedules and work demands.
  • High level of professionalism and integrity in dealing with confidential customer information.
  • Fluency in English (additional language proficiency is a bonus).

The Employer

Our client is the largest IT/Software company in Karaikudi. We mark ourselves as the rapidly growing next gen tech company to provide world class IT services to various clients across the globe.

  • Customer Support Executive

    2 weeks ago

    Madurai, India SURUL CHETTINAD AYURVEDIC Full time

    Company Description SURUL Chettinad Ayurvedic Personal Care & Wellness brings the timeless wisdom of Ayurveda to modern lifestyles with authenticity, purity, and trust. Rooted in Chettinad heritage, our formulations are handcrafted using 100% raw herbs and guided by age-old Ayurvedic texts. We believe in true wellness, which is why our products are free from...

  • Customer Support Executive

    1 week ago

    Madurai, Tamil Nadu, India SURUL CHETTINAD AYURVEDIC Full time ₹ 4,00,000 - ₹ 8,00,000 per year

    Company DescriptionSURUL Chettinad Ayurvedic Personal Care & Wellness brings the timeless wisdom of Ayurveda to modern lifestyles with authenticity, purity, and trust. Rooted in Chettinad heritage, our formulations are handcrafted using 100% raw herbs and guided by age-old Ayurvedic texts. We believe in true wellness, which is why our products are free from...

  • Customer Support Executive

    6 days ago

    Madurai, Tamil Nadu, India Sihi Heritage Soil Industries Full time ₹ 1,50,000 - ₹ 4,00,000 per year

    Key Responsibility:Looking for a Customer Support Executive with excellent communication skills to handle customer queries, calls, and emails. Preference for married women candidates with commitment, positivity, and multitasking ability.

  • Customer Support Executive

    1 week ago

    Madurai, Tamil Nadu, India KoinBX Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    About KoinBX:KoinBX is a centralized cryptocurrency exchange founded in India, operating successfully for over six years. We've grown steadily with a clear vision: to make crypto trading secure, simple, and accessible to users around the world.Our platform supports a wide range of digital assets and is known for its strong security framework, intuitive user...

  • Customer Support Executive

    4 days ago

    Madurai, Tamil Nadu, India Wedjat Health solutions Pvt Ltd Full time ₹ 3,00,000 - ₹ 4,50,000 per year

    Company DescriptionWedjat Health Solutions Pvt Ltd. operates the e-commerce site , offering a wide range of healthcare products at competitive prices with no compromise on quality. Services include Health Vault for storing health data securely, medical diagnostics platform for lab tests and appointments, and access to top doctors for appointments and second...

  • Customer Support Executive

    2 weeks ago

    Madurai, India Wedjat Health solutions Pvt Ltd Full time

    Company Description Wedjat Health Solutions Pvt Ltd. operates the e-commerce site , offering a wide range of healthcare products at competitive prices with no compromise on quality. Services include Health Vault for storing health data securely, medical diagnostics platform for lab tests and appointments, and access to top doctors for appointments and second...

  • Customer Support

    6 hours ago

    Madurai, Tamil Nadu, India KoinBX Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    Position: Customer Support ExecutiveLocation: Madurai, TamilNadu, India (Onsite).Experience: 0-3 years.About KoinBX:KoinBX is a centralized cryptocurrency exchange founded in India, operating successfully for over six years. We've grown steadily with a clear vision: to make crypto trading secure, simple, and accessible to users around the world.Our platform...

  • CSE (Customer Support Executive)

    6 days ago

    Madurai, Tamil Nadu, India Sadhguru Technologies Pvt Ltd Full time ₹ 1,92,000 - ₹ 2,40,000 per year

    Job Title: Customer Service ExecutiveLocation: MaduraiOffice Timing: Monday to Saturday, 10:00 AM to 6:30 PMQualification: GraduationSalary: ₹20,000 per month (Inclusive of PF & ESI)Experience:Minimum of 2 years of experience are welcomeJob Summary:The Customer Service Executive will be responsible for providing exceptional service to walk-in customers,...

  • CSE (Customer Support Executive)

    2 weeks ago

    Madurai, India Sadhguru Technologies Pvt Ltd Full time

    Job Title: Customer Service Executive Location: MaduraiOffice Timing: Monday to Saturday, 10:00 AM to 6:30 PMQualification: GraduationSalary: ₹20,000 per month (Inclusive of PF & ESI) Experience: Minimum of 2 years of experience are welcome Job Summary: The Customer Service Executive will be responsible for providing exceptional service to walk-in...

  • Customer Support Representative

    2 weeks ago

    Madurai, India Idealaunch Tech Solution Full time

    Idealaunch Tech Solution is a software consultancy that provides services for student projects, website development, digital marketing, and content-oriented support. Need a Customer Support relationship Executive who they already have an experience in the same field We are giving the best support and services to students, start-up business people,...