Senior Executive
3 weeks ago
A Position Overview
Position Title
Quality Executive
Department
Process Excellence
Level/ Band
Sr. Executive/AM
Role Summary/Job Specifications:
We are seeking a detail-oriented and experienced Quality Executive to join our team. The ideal candidate will be responsible for ensuring the highest standards of quality in our insurance process transactions and voice-based customer interactions. This role requires a keen eye for detail, excellent Audit skills, and a commitment to continuous improvement.
Education: Bachelor’s degrees Experience: +3 years of experience in quality assurance in BFSI, Insurance . Experience in the insurance industry is desired. Experience in Voice and non voice processB Organizational Relationships
Reports To
Sr Project Manager
Supervises
Quality Assurance and Projects
C Job Dimensions
Geographic Area Covered
Thane Location
Internal Stakeholders
All Operations Processes
External
NA
D Key Result Areas
Organization Process
Key Contributions
Operations Processes Voice and Non voice
· Quality Audits: Conduct quality audits and provide feedback to teams to improve performance and adherence to protocols.
· Reporting: Prepare detailed reports on quality metrics, audit findings, and improvement plans.
· Process Improvement: Identify areas for process improvement
· Customer Satisfaction: Ensure that customer interactions are handled professionally, and that customer satisfaction is maintained at the highest level.
· Compliance: Ensure all processes comply with industry regulations and company policies.
· Skills:
o Strong analytical and problem-solving skills.
o Attention to detail and a commitment to Quality.
o Excellent communication and interpersonal skills.
o Ability to work independently and as part of a team.
E Skills Required
Technical
· Quality Assurance Audits, MS excel and MIS
Behavioral
· Probing Skills, Communication Skills
Essential
Desired
Interpersonal skills
ü
ü
Communication skills
ü
ü
Creative thinking skills
ü
-
Supervising/Leadership skills
-
Teamwork Skills
ü
ü
Influencing skills
ü
ü
Relationship Building skills
ü
ü
Decision making skills
ü
ü
Interpersonal skills
ü
ü
F Incumbent Characteristics
Essential
Essential
Qualification
Graduate in any fields
Audit Skills
Experience
+3
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